J.L. Morgan and Associates, Inc.

J. L. Morgan and Associates, Inc. Gives hospitals and healthcare facilities a faster way to hear from their patients. The Birmingham, Alabama company runs CMS-approved CAHPS surveys and post-discharge calls, and it reports results in real time so your quality teams can act on feedback while it still matters. The service list is deep. JLM is approved to conduct HCAHPS, OAS CAHPS, CG CAHPS and ED CAHPS surveys, along with HHCAHPS and PIX. Beyond the federal programs, the team runs patient satisfaction surveys, employee morale surveys, Culture of Safety surveys, and discharge outcome surveys, including OAS and behavioral health versions. Custom surveys are available if your needs don't fit a standard program. The Discharge Outcome Program is a call center service that tries to reach patients 24 to 72 hours after discharge to check on their health status. The clients are healthcare organizations. The company says more than 450 partners trust it to conduct their CAHPS surveys, and it describes working with client hospitals that depend on patient feedback to measure the quality of care. One client quote on the site says results appear after each survey is completed, which makes them easy to review fast. Operationally, JLM is organized by survey type. Multiple surveyors and managers specialize in each area, and a separate audit and data department checks quality. The company is an HST Pathways Company and says it is growing quickly. For a healthcare team looking at outsourcing patient outreach, this structure means the people calling your patients know the survey they are running. If you are comparing call center USA options for patient surveys or looking for a healthcare BPO company USA that understands CAHPS requirements, J. L. Morgan and Associates is worth a conversation. Reach out through BPOAI.ai to ask about your survey program or request a quote.