Incoho

Incoho is a Chicago-based business process outsourcing company that has been helping organizations extend their operational capacity since 2001. Rather than acting as a vendor, Incoho positions itself as a strategic partner, starting with a discovery process to evaluate whether offshore services actually make sense for a given client before committing to a scope of work. That consulting-first approach sets a different tone than most outsourcing providers. The company's core services cover a wide range of back-office and front-office functions. Accounts receivable management and debt collection are a particular specialty, with a network of collectors operating across North America supported by both domestic and international call center staff. On the customer-facing side, Incoho handles customer support, telemarketing, lead generation, and appointment setting. Rounding out the offering are data management services and internet research, making Incoho a practical option for companies looking to consolidate multiple outsourcing needs with one provider. Incoho works with businesses of all sizes across sectors, including education and financial services. The company also offers a dedicated offshoring program for startups, recognizing that early-stage companies face distinct constraints around cost and speed. This startup-focused track is designed to help founders scale operations without the overhead of building out internal teams prematurely. Operationally, Incoho runs American and international call centers, with a Philippines-based operations team complementing its Chicago headquarters. Support is available around the clock, and the company reports an average staff tenure of over three years, which is notably low turnover for the industry. In 2009, several founders launched Incoho Consulting Group to handle strategy and technology consulting alongside the outsourcing business, and that consulting work now feeds directly into service improvements across the platform. For companies evaluating BPO Philippines options or looking for a nearshore-capable outsourcing partner with genuine process depth, Incoho is worth a conversation. Reach out through their website to discuss your specific needs and see how they can fit into your operations.