SAS Call Center

SAS Call Center, officially operating as Specialty Answering Service, was founded in 1985 by Todd Cardin and his wife Emily, who started the business from their home in the suburbs of Philadelphia, Pennsylvania. What began with two people writing messages on paper has grown into one of the more established outsourcing providers in the country, with more than 5,000 businesses currently relying on SAS for customer contact work. The company positions itself as a US-based BPO company USA alternative for organizations that want to avoid the overhead of building a dedicated support team in-house. On the inbound side, SAS handles customer service calls, order processing for e-commerce and retail clients, and live operator event registration for conferences, seminars, and corporate meetings. Order processing coverage runs around the clock, so businesses never miss a sale because the phone went unanswered after hours. The event registration service pairs participants with professional receptionists who can field inquiries and complete registrations by phone in real time. The outbound practice centers on customer winback. SAS calls through lapsed customer lists, reconnects prospects with a client's product or service, and transfers confirmed leads directly to the client's sales team. Email response handling extends the contact center model beyond voice: agents monitor client inboxes on a scheduled basis and act on incoming messages according to client-defined rules, keeping response rates high outside business hours. Automated IVR and voicemail options are also available and can run alongside live operator coverage to route routine inquiries efficiently. Financial services is a named vertical, with SAS serving banks, investment brokers, and financial institutions through a compliant infrastructure. The company holds PCI compliance and ISO certification, which matters when customer data flows through a third-party call center USA provider. Beyond financial services, the shared agent model is designed to work for small businesses and large enterprise clients alike, with entry-level plans starting at approximately one dollar per day. All agents and operations are US-based, and coverage is available 24 hours a day, 365 days a year. Customer contacts are supported across phone, email, web chat, and text, giving client businesses a multi-channel presence without the cost of staffing it themselves. For companies evaluating call center outsourcing as an alternative to in-house customer support, SAS brings more than forty years of continuous operation to that conversation.