Immersion Hospitality

Immersion Hospitality builds and runs technology and support desk services for the U. S. Public sector, with a focus on military and government agencies. Buyers get a contractor that already works inside Department of Defense programs, from travel and lodging systems to call center operations. The company's work includes Fleet and Family Readiness call center and support desk services for Commander, Navy Installations Command (CNIC). Under that contract it supports seven distinct quality of life initiatives, and it also provides technical support for wounded service members at Bethesda Medical Center. For a call center USA buyer in the federal market, that is direct, documented experience with customer support at scale for a government client. The team also develops software for government programs. It built the Contract Lodging Availability System for Navy Gateway Inns and Suites, which tracks contracted hotel rooms and guaranteed rates for official DoD travelers, including temporary duty and permanent change of station moves. It designed MilitaryChildCare.com, a single web application that lets eligible families request military child care worldwide across all Services. It also developed a DoD lodging website that shows inventory across the military Services for both government and leisure travel. Immersion Hospitality serves public sector clients: military commands, Department of Defense programs and government agencies. Its travel technology offering brings booking, management and reporting together, and the team says it knows the regulations that govern government travel, along with the security and accountability standards that come with them. Based in Memphis, Tennessee, the company positions itself as a partner for agencies that need outsourcing support they can trust, whether that is a help desk, a call center or a purpose-built web platform. If your agency or program is looking for customer support and technology under one contractor, get in touch to talk through your requirements or request a quote.