HealthMark Group

HealthMark Group is a healthcare back-office outsourcing company based in Addison, TX, built specifically to handle the administrative burden of medical records management for hospitals, clinics, and physician practices across the United States. With over 26 million requests processed and a 98% client retention rate, the company delivers a faster, more compliant alternative to managing Release of Information in-house, freeing clinical staff to focus on patient care rather than paperwork. The company's core service is Release of Information (ROI), the process of fulfilling authorized requests for protected health information from patients, attorneys, insurers, and other approved parties. Powered by its proprietary MedRelease® technology platform, HealthMark processes most records requests in an industry-leading 8 business hours. That turnaround speed, combined with dedicated account management and a real-time analytics dashboard showing request volumes and processing times, gives healthcare administrators full visibility into what is happening with their records at any given moment. Beyond standard ROI, HealthMark offers Digital Imaging Delivery, a solution that replaces the outdated practice of burning and mailing physical discs. Patients and approved requestors receive medical images through a built-in DICOM viewer, eliminating shipping delays, reducing duplicative imaging, and improving portability for patients navigating care transitions. The company also provides medical chart review and audit support services, acting as a single point of contact for auditors and serving as an advocate for the healthcare organization throughout the review process. Clients include GI Alliance, PhyNet Dermatology, and The San Antonio Orthopedic Group, a cross-section of specialty and multi-site healthcare groups that cite HealthMark's responsiveness, compliance expertise, and patient communication as key differentiators. A 95% five-star patient satisfaction rate reflects the company's position that every records request has a real person behind it who deserves a prompt, respectful experience. Backed by 15 years in healthcare IT, HealthMark understands the regulatory pressures, staffing constraints, and patient experience expectations that make in-house records management increasingly difficult. Healthcare organizations looking to offload ROI processing, digital imaging fulfillment, or audit preparation to a specialized back-office outsourcing partner can reach HealthMark Group at healthmark-group.com to connect with an expert and discuss the right solution for their organization.