Extended Business Services

Extended Business Services is a 100% U. S. Based call center and lead generation company headquartered in Bethlehem, PA, serving clients across the country. Buyers get pre-set, pre-confirmed sales appointments with real decision makers, so their sales teams spend their day closing rather than prospecting. The company backs its work with a no hassle guarantee. If a lead or appointment falls short, it is replaced or refunded. The firm offers more than 25 specialized services built around three goals: increasing sales, improving service and supporting internal and external customers. Lead generation is the core service. Around it sit sales appointment setting, back office work such as prospect list development, customer and driver retention programs, help desk support and general inbound and outbound call center services. Every engagement is designed as a custom program rather than a fixed package. Appointments are emailed or faxed daily, automated email notifications keep clients informed, and toll-free number setup plus all local and long-distance fees are included where needed. Clients range from Fortune 1000 companies to smaller local businesses. The company describes work for mortgage brokers and real estate agents, for professionals such as doctors, lawyers and accountants, for retailers and wholesalers, for manufacturers and industrial firms, and for advertising and promotional agencies. Testimonials on the site mention consistent annual growth attributed to the partnership. Others describe it as a cost-effective way to canvass and screen a large number of potential accounts in a short time. What sets this call center USA operation apart is its approach to the phone. There are no controlled dialog scripts and no automatic dialers. Mature, trained representatives learn the client's products and deliver a focused bullet-point presentation with no hard sell and no pressure. Each conversation is treated as consultative. A Pilot Program lets new clients run an affordable trial campaign with no restrictive contracts or long-term commitments, and it includes training for three or more call center specialists. Campaigns can also gather business intelligence and customer feedback, and they can support multi-touch marketing alongside other channels. For companies looking for an outsourcing partner based in the United States, Extended Business Services is an established BPO company USA option for customer support, outbound sales and retention calling. Businesses evaluating an AI-ready BPO with a human-first phone team can contact EBS to discuss a custom program or request a quote.