ExpertServ

ExpertServ is a contact center and outsourcing partner that takes on the customer-facing and behind-the-scenes work of running a business. Based in Tampa, FL, the company handles customer support, online sales support, tech support and survey management across voice, chat, email, text and social media. For companies looking for a BPO company USA buyers can work with directly, it offers one team for both the front line and the back office. The service list is practical. Omni-channel support covers phone, web chat, text, email and social media, so customers can reach a brand the way they prefer and move between channels without starting over. The sales side focuses on finding and acquiring new customers, plus up-selling and cross-selling to the customers a client already has. Customer service programs are built around each client's brand values, training standards and quality expectations. ExpertServ also offers managed IT services, including desktop, network and server support through remote monitoring, available 24 x 7 x 365. The company describes its work as business process management. That includes streamlining backend processes to improve the customer experience and lower costs for the client. It also supports social media response on platforms like Facebook and Twitter, and helps teams that are rolling out new processes and need extra resources. This is outsourcing aimed at both consumer and business customers, which makes it a fit for companies that want a call center USA partner without building the team in-house. ExpertServ says it has worked with Fortune companies, both directly and indirectly, for more than a decade. It serves clients in the USA, UK, Australia and New Zealand. Its stated areas of expertise are technology, process development, data analytics and forecasting, and workforce optimization, and its stated priorities are cost management, customer experience, flexibility and outcomes. If you are weighing outsourcing options for customer support, sales or IT help, ExpertServ is worth a conversation. Reach out through BPOAI.ai to connect with the team and request a quote.