ERC Global CX

ERC is one of the top international BPO providers of customer experience solutions. We offer a full-service, end-to-end contact center solution across every aspect of the customer journey. Spanning domestic, nearshore, and international locations, we are one powerful team, dedicated to delivering the best customer experience and results possible on behalf of our clients. It’s not a mission statement. It’s an unwavering commitment from each one of us. So, whether we’re providing customer care, recovery, or back-office support, we are way beyond a BPO or contact center… we deliver exceptional customer experiences with the data to back it up. On top of that, we put our money where our mouth is by focusing on technology that enables our talented team to provide value added interactions rather than replicating the contact centers of the past.

Enhanced Resource Centers (ERC) is an international BPO provider founded in Jacksonville, Florida, in 1999. For over 20 years, ERC has provided onshore and offshore contact center solutions to customers all around the globe.

ERC is one of the top international BPO service providers. The company goes above and beyond to deliver excellent customer service experiences to its clients while providing exceptional-quality back-office support and services. ERC’s goal is to provide business processing solutions in innovative and enriching ways that are directly beneficial to its clients.

ERC not only offers business processing services, but the company also offers services to support fields like finance, insurance, health/medical, energy, retail, and media. ERC is a rather large BPO provider with an estimated 7,000 current employees and has an annual revenue of around $50-$100 million. As of 2021, ERC has established a solid offshore and nearshore presence in six countries across four continents. It also plans to continue expanding its resources to serve its clients better.