Empire Management Group

Empire Management Group gives independent physician practices the administrative support they need to stay financially healthy and operationally sound. Based in Bakersfield, California, EMG operates as a Healthcare Management Services Organization, handling the complex, time-consuming business side of running a practice so providers can concentrate on patient care. For physician-owned practices that don't want to build large in-house administrative teams, EMG functions as a back-office partner with specialized expertise across every function a practice needs to run well. Their services span the full revenue cycle and beyond. The medical billing and credentialing team processes insurance claims, pursues denied payments, and manages third-party payor reimbursements with a focus on maximizing collection rates. Credentialing support includes ongoing CAQH oversight and provider enrollment, a process that consumes significant time when handled internally. EMG also covers financial management, helping practices interpret raw financial data and make informed business decisions through bookkeeping and financial analysis built specifically for healthcare. On the HR side, they manage recruiting, staffing, payroll, benefits, and compliance. Operations consulting focuses on clinic flow and organizational efficiency. A healthcare marketing service rounds out the offering, helping practices build their patient base through branding, digital advertising, and referral development. EMG's clients are independent healthcare providers and physician-owned practices, a market segment that faces a specific set of pressures: delayed insurance payments, difficulty reading financial performance, staffing shortages, and scheduling complexity. The outsourcing model is designed around this client type. Services are customized to each practice's situation, which makes the arrangement function more like an extension of the internal team than a standard vendor relationship. What sets EMG apart operationally is the depth of experience behind each service area. Sandy Reed, the Billing and Credentialing Manager, brings over 32 years in billing, coding, and credentialing. HR Director Amanda Steitz is PHRca certified with more than 12 years of HR experience. Operations Manager Asta Fowler has been with the firm since 2013. The Director of Marketing has over 17 years in marketing and communications. For a BPO company USA practices might consider for back-office outsourcing, this level of individual specialization in healthcare administration is a meaningful distinction. Practices looking to outsource their administrative and back-office functions are welcome to reach out to Empire Management Group to discuss their current challenges and explore what a support arrangement could look like.