Customer Elation

Customer Elation is a US-based call center and telephone answering service headquartered in Bloomington, Minnesota. Buyers get trained American agents who answer their phones, take messages, schedule appointments, and handle customer service as an extension of their own team. The company describes its agents as always local, never overseas, and it positions itself as an industry leader in call quality and customer satisfaction. For businesses looking for a call center USA partner rather than an offshore BPO company USA alternative, that domestic footprint is the core of the offer. The service lineup covers three main areas. The telephone answering service provides customer service, appointment scheduling, and virtual receptionist coverage for a range of industries. The inbound call center handles higher volumes, including overflow assistance during peak hours and 24/7 support. Customer service outsourcing goes deeper, with customized programs built to support involved and complex business requirements. The site also lists call center outsourcing, a healthcare call center, and a service it calls Precision Investment. Agents follow the client's brand voice and protocols, and clients describe messages being delivered in a clear, concise, and consistent manner. Healthcare is the most visible client base. Reviews on the site come from an ear, nose, and throat practice in Minneapolis and a cardiovascular practice in Washington, DC, both of which note that agents follow scripts accurately and that patients find the staff professional. A third reviewer in Akron, Ohio describes agents gathering all the information field technicians need to complete their jobs, which points to work in trade and service businesses as well. Customer Elation cites decades of experience and thousands of clients served. Operationally, the company runs call centers across the nation. Listed locations include Gilbert, Arizona; Eureka, San Marcos, Elk Grove, and Valencia, California; Tampa and Orlando, Florida; Albany and Macon, Georgia; Oak Park, Illinois; and Foley, Hutchinson, and Marshall, Minnesota. Clients mention having a named account manager and being able to roll phones over outside scheduled hours when needed. The company's own rating on its site is 4.3 out of 5. The pitch to business owners is straightforward. Outsourcing customer support to Customer Elation lets a company handle increased call volumes without hiring, training, or managing in-house staff, at a fraction of the cost of a full-time internal team. If you need an answering service or inbound call center with US-based agents, contact Customer Elation through its website to discuss a program and request a quote.