Crusader Claims

Crusader Claims is a Tennessee-based medical billing and revenue cycle management company that takes over the back office work independent practices don't have capacity to manage themselves. Based in Cleveland, TN and founded in 2017, the company operates as a focused healthcare BPO, built specifically around the problems that national billers tend to leave behind: payers they don't recognize, credentialing that drags, and no real person available when a claim needs an actual decision. Their core service is full-service RCM that covers the entire billing cycle. That means claims management, denial prevention, proactive A/R follow-up, cash acceleration, and transparent monthly reporting. The platform runs on Waystar clearinghouse infrastructure combined with AI automation to handle routine follow-up efficiently. Experienced specialists take over for anything requiring judgment, so claims don't sit unresolved. Provider enrollment is offered alongside RCM and includes full credentialing, recredentialing, payer contracting, and contract rate analysis using Transparency data. For RCM clients, credentialing comes included in the rate. New providers get into network without extra billing and without the months-long delays that typically accompany enrollment at larger outsourcing firms. Crusader Claims works with independent medical practices across Tennessee. The founders, Jon Chapman and Joe Kugler, built the company from direct experience on both sides of a practice. Jon spent a decade as a clinical nurse at Memorial Hospital in Chattanooga. Joe ran the administrative side at AFC Urgent Care. They saw the same billing failures repeat from different vantage points and designed the company to function as a genuine partner rather than a processing vendor operating at arm's length from your payers. On the operational side, a few things set this company apart. Clients reach a real person by phone, email, or EHR message and receive a same-day response, with no ticket portals in the way. Pricing is tiered and published upfront: 7.5% for practices under $50K per month, stepping down to 4.5% for those above $250K, with no hidden fees. The combination of 10-plus years of RCM expertise, Waystar infrastructure, and AI-driven follow-up makes it a capable medical billing outsourcing option for practices that want their revenue cycle handled without surprises. Independent practices looking to outsource medical billing and back-office revenue operations to a dedicated healthcare BPO partner can schedule a free discovery call through the Crusader Claims website. Same-day response is guaranteed, with no obligation.