Xact Telesolutions

XACT Telesolutions gives US businesses a contact center partner that works as an organic extension of their own customer support team. Based in Lake Mary, Florida, the company is celebrating 30 years of contact center work and handles customer contact by phone, chat, email and web. For buyers weighing a BPO company USA option against building in-house, XACT offers extensive agent training, branded implementation and ongoing support tools, so your customers get the same experience they would expect from your own staff. The services are concrete. The Customer Help Desk is a multi-channel solution where XACT specialists field common and uncommon questions through several methods of support. Chat and Web Support covers customers who are online and need help with a product, service or solution. Outbound Survey and Response campaigns use XACT tools and technology to market, survey, respond and interact with your customer base. Service and Support Dispatch gets time sensitive, critical information out to your teams by phone, email, SMS or chat. Telephone Answering Services provide a friendly, professional answer when you are not available, with messages delivered by phone, fax, email, SMS or through the customer portal, exactly how you want them. XACT describes its clients as organizations worldwide that want to improve their customer support outlook. That ranges from companies that need a full help desk to those that simply need calls answered and messages passed along. The company focuses on the customer-facing side of outsourcing rather than back office processing, which makes it a fit for teams that want a call center USA partner for front-line customer support. The numbers behind the operation are published on the site. In 2025 XACT transacted 17.7 million minutes and processed 4.1 million contacts, with 0% downtime. The management team brings more than 125 years of combined contact center management experience. The platform runs on cloud technology with redundant infrastructure that keeps contacts flowing and agents working. XACT also runs an XACT@Home program for remote agents, and its Learning Center documents the processes, procedures and operations behind the service. If you are comparing outsourcing options for customer support, dispatch or answering services, XACT is worth a conversation. Its cloud-based setup and multi-channel approach make it an AI-ready BPO for companies that expect their contact center to keep pace with new tools. Reach out through the BPOAI.ai directory to connect with XACT or request a quote.