Contractor In Charge

Contractor In Charge is a US-based operational support partner for HVAC, plumbing, electrical and other home service contractors, located in the Tampa Bay area of Florida. The company launched on February 1, 2016, as an extension of its clients' offices, and provides 24/7 live call answering and scheduling, bookkeeping and financial management, and software optimization for trade businesses.

Its 24/7 live agent call center covers the full customer intake process. Agents answer and qualify calls, book appointments directly into the client's field service management software, escalate emergencies and dispatch urgent jobs, and absorb overflow during seasonal peaks. An outbound scheduling and follow-up service works through unanswered inbound calls, web leads and seasonal campaigns to convert leads into booked jobs. The company emphasizes that its customer service representatives are US-based.

On the financial side, Contractor In Charge offers full-service bookkeeping and accounting, budgets and cash flow management, financial forecasting and advisory services intended to help owners understand job margins and their tax position. It also helps contractors set up and get more value from platforms such as ServiceTitan, Housecall Pro and QuickBooks, and describes its team as ServiceTitan-certified account experts.

The company's history shows steady growth from two initial clients. Between 2019 and 2021 it formalized its accounting services with degreed accountants and finance professionals, each with at least five years of experience, and expanded its call handling center to approximately 40 internally trained specialists. According to its website, the team has achieved an average booking rate of approximately 85% on inbound leads. In 2023 it began exploring AI for home services, partnering with Buck. AI and helping to build early versions of that platform.

The company reports that its clients see an average 15% increase in booked jobs. It describes its approach as combining old-fashioned service with current technology.

Contractor In Charge is aimed at trade contractors scaling from around $500,000 to more than $2 million in annual revenue that need reliable call coverage, lead follow-up and accurate books without adding in-house staff.