Call Center Resources

Founded in 2004, DCC / CCR is a 200-seat call center located in Superior, Wisconsin sitting right across the bay from Duluth, Minnesota on Lake Superior. With multiple colleges and universities within minutes of our location, we are fortunate to have access to a large pool of diversified, hard-working, and ethical talent that help bring quality and new ideas to our team. Our executive and operations team have decades of industry and vertical expertise in regulated markets, such as energy, telecommunications, healthcare, health and wellness, insurance, utilities, enterprise software, as well as fleet management, fuel management, lead generation, appointment setting, fundraising, and more. We excel in providing leading edge service solutions that include third party verification, customer service, technical and ticket support, quality assurance, quality monitoring, BPO, bill reminders and notifications, sales, presales, business development, along with a large selection of automated (IVR) based solutions. Our team prides itself on helping companies clearly articulate their value proposition to the marketplace through our wide array of business development tools and tele-sales campaigns.

Call Center Resources is a call center company that specializes in leading-edge.

Solutions to telecommunications problems. With a team that is highly experienced in various industries, the company helps clients develop business and realize full market potential.

The company benefits from a diverse workforce in the Midwest area. The team is built with individuals who work hard, adhere to strict ethics, and align with company values. With a strong team, the company can build strong client relationships on trust and realized goals.