Alliance Global Solutions

Alliance Global Solutions (AGS) is a Fort Lauderdale-based BPO company that builds complete customer management programs for businesses of all sizes. Rather than selling a fixed service package, AGS designs outsourcing arrangements around each client's actual requirements, covering everything from front-line support and sales through to back-office analytics and IT infrastructure. The result is a single offshore partner that can scale with the client instead of a fragmented set of vendors. Customer care sits at the center of what AGS does. The team handles inbound and outbound customer support, sales, marketing, telephony, and service operations, which puts them in call center USA territory for companies that need phone, email, or chat coverage without the overhead of building an internal team. Beyond those core functions, AGS provides data analytics and customer profitability modeling, giving clients concrete visibility into which parts of their customer base are generating the most value. For businesses that need flexible staffing on short notice, the company also supplies dedicated virtual assistants and can stand up a complete offshore IT department when required. AGS works across a wide spectrum of clients, from Fortune 500 companies and government agencies to small and medium-sized businesses from around the world. Their industry experience spans financial services, investment banking, healthcare, telecommunications, retail, and government. That breadth matters because compliance requirements, customer expectations, and operational rhythms are genuinely different across those sectors, and the AGS team is structured to account for those differences from day one. The company operates primarily through the Philippines, where AGS has built a recognized presence in the local outsourcing market. AGS was founded by Anthony Carbone, who serves as Chairman and CEO and brings more than 15 years of experience in the offshoring industry across the USA and APAC. The company employs over 100 consultants who work directly with clients to produce measurable improvements in customer experience, productivity, and overall profitability. For US companies evaluating outsourcing for customer support, back office functions, or virtual assistant services, AGS offers a structured, consultative process to define what a program should look like before any contracts are signed. Visit their website to start a conversation about what an AI-ready BPO arrangement could realistically deliver for your organization.