ADL Call Center

ADL Call Center is a Denver, Colorado BPO company that delivers customer support, process automation, and AI consultancy services to businesses that want to reduce the operational burden of managing an in-house contact team. Founded in 2015 by Colorado-based professionals with over a decade of experience in telecommunications and call center environments, ADL positions itself as a neutral vendor advisor rather than a rigid outsourcing provider. The company combines live human agents with AI-driven tools, giving clients the flexibility to choose a fully automated model, a staffed model, or a hybrid of both, depending on volume, complexity, and budget. On the customer support side, ADL handles inbound and outbound phone coverage, email management, and web chat handling across business hours or around the clock. Live agents are trained for complex inquiries, sales conversion, and customer retention, while AI voice agents and chatbots manage high-volume repetitive interactions such as FAQ responses, appointment setting, and initial data collection. Predictive routing and IVR tools direct contacts to the right resource automatically. ADL also runs back office and process automation work, covering business process management, workflow orchestration, and CRM data management. Its lead generation offering adds a sales engagement layer with contact database management and email outreach capabilities. For companies exploring AI adoption, the consultancy practice covers bot design, system integration, and telecom AI implementations. Two vertical specializations stand out. In healthcare, ADL supports medical practices, hospitals, and clinics with HIPAA-compliant patient scheduling, post-appointment follow-ups, and medication reminders. In e-commerce and retail, the team scales to handle peak-season inbound volumes, returns processing, and order tracking, keeping client operations stable during high-demand periods like holidays. Clients work with ADL under flat-rate pricing, which removes the unpredictability of staffing costs, sick leave, and minimum wage adjustments. The company operates out of Denver, Colorado, and serves businesses across the United States as a combined BPO, managed services provider, and reseller of unified communications.