Technical Support Companies in the Philippines
220 verified companies
Technical support outsourcing gives your customers a staffed help desk — from tier-1 troubleshooting to tier-3 engineering — run by an external provider. It suits software, hardware, and telecom companies with recurring support volume. It is the third-largest service line in the Philippine BPO market, and a large share of the companies here run these programs.
The distinction that matters when buying is tier depth. Tier-1 password-reset desks are a commodity; providers that staff genuine tier-2 and tier-3 engineers — able to read logs, reproduce bugs, and escalate with useful context — are scarcer and worth identifying early. Industry focus on each profile is the fastest signal.
The companies below all offer technical support and are pulled live from the verified directory. Open a profile for team size, industries served, and contact information.
Alorica - Davao
Alorica's Davao City operations bring over 25 years of customer experience expertise to one of the Philippines' fastest-growing BPO hubs. As a trusted outsourcing partner, Alorica combines proven process management with emerging technology to deliver customer support that consistently moves the needle for global brands. Whether you need inbound care, multilingual support, or full-cycle customer lifecycle management, the Davao team handles it with the same performance standards that have made Alorica a recognized name in CX delivery worldwide. What sets this call center Philippines location apart is its digital-first, people-focused approach. Alorica acts as a strategic partner rather than a transactional vendor, working alongside clients in retail, technology, and beyond to build loyalty and reduce churn. The team's multilingual capabilities make it a strong fit for companies expanding into new markets or serving diverse customer bases. If you're evaluating BPO Philippines providers that can grow with your business and treat your customers like their own, Alorica Davao is worth a conversation. Connect today to discuss your customer support or back office outsourcing needs.
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Alorica - Kalayaan BGC
Alorica's Kalayaan BGC site in Taguig brings 25+ years of global customer experience expertise directly to Philippine-based operations. As a leading call center Philippines partner, Alorica combines digital-first technology with people-focused delivery to help brands build lasting customer loyalty, not just handle transactions. Their team works as a strategic CX partner, designing outsourcing solutions that account for where your business is today and where it needs to go. The BGC location supports a wide range of BPO Philippines services, including customer support, technical assistance, multilingual operations, and back office functions, serving clients across retail, technology, and other sectors. Alorica's approach centers on measurable outcomes, pairing tested processes with emerging tools to keep performance consistent at scale. If you're evaluating customer support or broader outsourcing options in the Philippines, Alorica Kalayaan BGC is worth a direct conversation. Reach out to request a consultation or quote.
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Alorica - MJ Plaza
Alorica's MJ Plaza office in Makati City brings over 25 years of customer experience expertise to companies looking for a serious outsourcing partner in the Philippines. This isn't a vendor relationship, it's a strategic one. Alorica works with respected brands across retail and technology to design and run customer support operations that perform consistently and scale as business needs change. As a call center Philippines operation, the MJ Plaza team delivers digital-first, people-focused CX across multiple languages, making it a practical choice for companies serving global customers. The approach combines proven processes, the right technology, and trained teams to produce measurable results, not just activity. If you're evaluating BPO Philippines providers that can handle complexity without losing the human touch, Alorica MJ Plaza is worth a conversation. Connect with their team to discuss your customer support or back office requirements and get a sense of what a real partnership looks like.
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Alorica Cubao
Alorica is a global customer experience partner with over 25 years in the industry, operating a major delivery center in Cubao, Quezon City. As a leading BPO Philippines provider, Alorica goes beyond traditional call center Philippines models by acting as a strategic partner rather than a transactional vendor. Their approach combines digital-first processes, human expertise, and emerging technology to deliver consistent, measurable customer support outcomes for respected brands in retail, technology, and other sectors. Outsourcing with Alorica means access to multilingual support capabilities, back office operations, and customer relations management built for both today's demands and tomorrow's growth. Their teams are trained to represent client brands with precision, maintaining high performance standards across every customer interaction. Clients in global tech and top retail have cited their professionalism and collaborative working style as key differentiators. If you're evaluating AI-ready BPO options in the Philippines, Alorica Cubao is worth a closer look. Reach out to discuss your outsourcing requirements and get a tailored conversation started.
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Ameritel BPO
We have been successfully outsourcing in the Philippines since 2005 with everything from out-bound lead generation, chat support, customer support, phone answering and software development just to name a few. The Business Process Outsourcing (BPO) list of services continues to grow and expand every year. We have different models to meet the different needs of our clients. From just one personal assistant to setting up a full-scale operation, Ameritel BPO has you covered. Staffing to suit your needs. If you’re struggling to get on site staff or with finding employees that fit your budget then remote staffing is a great solution to solve your problems and keep your projects running without any roadblocks. This allows you to hire staff outside of your office suited to your specific needs. Based on your input we will assist with staffing the right people to make sure you project is a massive success. We have a physical site for your remote staff to report to and work based on your directives. Having a physical location allows them to keep a steady routine and be in more of a “work mindset” during your operating hours. This also helps prevent several setbacks that could occur while working from home such as power outages and loss of internet connection. We have a stable high speed business connection and generators on site to ensure nothing gets in the way of your team’s productivity. We will conduct pre-screening sessions and can implement online assessments based on your own criteria as part of the candidate selection process. Then, you have the final say on who makes the team. Once hired we will take care of the overhead processes such as contracts, payroll, monitoring, and reporting. This service involves you entrusting your recruiting efforts to us. You could pass part of your recruitment process or all of the process over to us. It is totally up to you with how involved you want to remain in the start-to-finish recruiting steps.
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Amihan Solutions
Amihan Solutions builds dedicated remote teams in the Philippines for businesses that want quality without the overhead. Swiss-managed and Philippines-based, the company combines European management standards with access to a deep pool of educated, English-speaking professionals in one of the most established outsourcing markets in Asia. The model is straightforward: Amihan finds, vets, and places specialists across technology and corporate functions, matching each hire to a client's workflows, goals, and company culture. There are no hidden fees and no surprises on cost. Across 12 industries and 14 service areas, the company maintains a 97% client success rate, making it a dependable partner for businesses looking to scale their back office operations, technical support, or core teams through a BPO Philippines provider. Whether you need a single remote professional or a full outsourcing team, Amihan Solutions offers a transparent, flexible path to building real capacity. Reach out to connect with their team or request a quote.
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Antasis Inc
Antasis brings more than 20 years of BPO and customer experience expertise to businesses across Southeast Asia. Headquartered in Cebu City, Philippines, with regional offices in Singapore and Malaysia, the company handles over 10 million calls annually and has served more than 30,000 customers. For companies that need reliable outsourcing without sacrificing quality, Antasis functions as a long-term operational partner rather than a transactional vendor. The service range covers both front-office and back-office work. On the customer-facing side, Antasis manages inbound customer support, technical helpdesk, and omnichannel engagement across voice, chat, and digital channels. Outbound work includes sales calls, lead generation, and prospect outreach aimed at converting contacts into paying customers. Back office offerings span HR and payroll administration, facility and IT support, order processing, medical billing, appointment scheduling, and fraud detection for financial clients. For businesses with non-standard requirements, the team also builds custom outsourcing solutions from scratch. Antasis serves four industries in depth. Healthcare providers use the company for compliant patient support, scheduling, and billing. E-commerce businesses rely on the team to absorb order volume and keep customer satisfaction high during peak periods. One client in this space achieved a 30% increase in customer satisfaction and a 40% reduction in response times after deploying a 24/7 omnichannel support team backed by AI-powered chat assistance. Financial institutions trust Antasis with secure back office processes and fraud monitoring. IT and SaaS companies bring in the team for technical support, user onboarding, and administrative functions. Operations run around the clock with a 99.9% uptime commitment, giving clients continuous coverage across time zones. The technology layer includes AI-powered chatbots, integrated CRM and ticketing platforms, real-time analytics, and enterprise-grade security tools, making this a capable AI-ready BPO for businesses that need more than basic call center Philippines coverage. Pricing is structured to fit different engagement models: a per-hour plan starting at $19 suits businesses with variable volumes, while per-seat arrangements work for companies that need dedicated full-time agents. Custom pricing is available for larger programs. The company has received more than 50 international awards. Businesses exploring customer support outsourcing, back office solutions, or a full BPO Philippines partnership can reach Antasis through its regional contact teams in Singapore, Malaysia, or the Philippines. Whether the engagement is a short-term project or a multi-year contract, the team is ready to scope a solution that fits. Reach out to the nearest regional office to start the conversation.
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Armasourcing
Armasourcing is a growth partner for entrepreneurs, local businesses, and agencies, providing highly trained Filipino virtual assistants and managed contact center teams to help you scale smarter and faster. Based in the Philippines, we offer cost-effective, high-performance support tailored to your needs. What sets us apart is our mission-driven approach: 10% of all revenue goes to support churches and youth ministries. We're not just outsourcing tasks; we're building results-focused partnerships rooted in excellence, integrity, and impact.
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Asiatel Outsourcing
Asiatel Outsourcing is an embedded extension office for growing companies. Based in the Philippines, Asiatel’s teams power the business functions that are critical to scaling, becoming a true Center of Excellence for its clients. Backed by nearly two decades of experience, Asiatel delivers this through three integrated engines: Asiatel BPO as the operational core, Asiatel KPO for specialized expertise, and Asiatel Digital as the AI-powered multiplier. Asiatel’s full spectrum of outsourcing solutions ranges from Employer of Record (EOR), remote staffing, and managed services to Knowledge Process Outsourcing (KPO), Agentic AI, and intelligent workflow automation. Asiatel employs approximately 500 people in the Philippines and serves clients across eight countries. Asiatel trades on the TSX Venture Exchange under the symbol ATOI.
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Atos Information Technology, Inc.
Atos Information Technology, Inc. Is the Pasay City site of Atos, a global IT and digital services provider that supports enterprise, telecommunications, and public sector clients with technology delivery and support. Buyers working with this location gain access to a large-scale IT services organization that combines infrastructure management, cybersecurity, and application support with more specialized digital transformation and AI work. The company's service lines cover IT outsourcing and digital workplace operations, including service desk and local support functions grouped under Adaptive Service Desk & Local Support and Intelligent Collaboration Platforms. Cybersecurity work spans identity security, OT security, security testing, and threat detection, investigation, and response. On the infrastructure side, offerings include modern IT infrastructure, private cloud and edge, multi-cloud, and modern mainframe services, alongside SAP Services and ServiceNow implementation and support. AI and data capabilities are delivered through dedicated AI services and data services groups, and technical support extends into application services and business solutions for enterprise clients. Atos organizes its industry practice around energy and utilities, financial services and insurance, healthcare and life sciences, manufacturing, public sector and defense, retail, transport and logistics, and telecom, media and technology. It also runs a dedicated Sports and Major Events practice, reflecting work with large-scale event and entertainment clients alongside its enterprise technology and public sector accounts. Atos operates as part of a global technology group with a presence across multiple world regions, and this Pasay City site sits within that wider international delivery network. The Atos group also maintains Eviden, a separate brand for its products and technology systems business. For buyers evaluating outsourced IT, cybersecurity, or SAP and cloud support in the Philippines, Atos Information Technology, Inc. Offers a Pasay City point of contact backed by the scale and service catalogue of a global technology group.
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AZPIRED Inc.
AZPIRED Inc. Is a professional call center and outsourcing provider headquartered in Cebu City, Philippines. Built around long-term client relationships and consistent performance, the company helps businesses across multiple sectors hand off customer-facing operations with confidence. For buyers who have struggled with vendor turnover or uneven quality in past outsourcing arrangements, AZPIRED's track record of decade-long partnerships offers a meaningful signal. The company's services span inbound customer support, outbound sales, and technical support. Clients use AZPIRED to staff their customer operations end-to-end, from handling inquiries to selling products and resolving technical issues. In several cases, initial engagements grew significantly as performance proved reliable. One client in the sales vertical expanded the relationship to the point of routing all product sales through the AZPIRED team. That kind of progression from a limited scope to full sales coverage reflects the confidence clients develop as results accumulate over time. AZPIRED works across transportation, finance, and technical verticals. Transportation clients have relied on the team to maintain customer experience quality through periods of logistical disruption. Finance-sector clients describe the consistency of performance metrics over years as the defining feature of their relationship with the company. For technical-vertical clients, cost-efficiency alongside stable support quality has been the deciding factor. Across sectors, clients who start cautiously tend to deepen what they outsource. The team's adaptability under pressure has been tested in real-world conditions. During the COVID-19 pandemic, transportation clients faced significant operational strain, and AZPIRED adjusted its operations to protect the customer experience throughout that period. That responsiveness, combined with competitive pricing that clients describe as genuinely cost-efficient rather than a compromise, gives the company a practical edge for businesses that need dependable call center Philippines coverage without constant oversight. If you are comparing BPO Philippines providers or exploring outsourcing for your customer support operations, AZPIRED's profile of multi-year client relationships and cross-industry experience is worth a closer look. Reach out through their website to discuss your requirements and explore what a partnership could look like.
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Beepo - Clark Cityfront Tower 2
We are an Australian-owned outsourcing company operating in the Philippines. With Beepo, outsourcing is accessible to businesses of all shapes and sizes. Our primary focus is to help businesses grow sustainably and manage costs better by accessing offshore Philippines-based talent. Beepo is a Probe Group Company, one of the largest and most diverse Australian customer experience solutions providers with over 18,000 people across five countries and headquarters in Melbourne. Beepo delivers exceptional outsourcing services across Australia and around the world. Beepo is a Probe Group Company based in the Philippines. We offer exceptional workforce support across a range of industries. Our Australian-based senior leadership and account management team provide offshore staffing solutions, including remote staff from the Philippines, to help businesses increase their margins and grow sustainably. We have affordable and accessible remote hire options to meet your specific needs and help you succeed in domestic and international markets. Probe Group is the largest and most diverse Australian customer experience solutions provider with headquarters in Melbourne. Probe Group is home to over 18,000 people across five countries. Together, our aim is to deliver exceptional outsourcing services across Australia and around the world We are on a mission to be a market leader in providing professional remote staff to businesses globally. Our goal is to help businesses tap into a pool of global talent quickly and efficiently without sacrificing quality. To achieve this, we focus on growing a community of highly-educated and skilled remote workers who understand the importance of delivering value to clients. As experts in remote hiring, we aim to provide businesses with the tools and resources they need to achieve their goals through the power of remote work. Outsourcing and offshoring have become popular ways for organisations to manage services and tasks that would have traditionally been performed in-house. By engaging a third-party provider for offshore outsourcing, organisations can benefit from the expertise and cost-saving benefits of offshore staffing services.
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Technical Support outsourcing: common questions
What buyers ask most when comparing technical support providers in the Philippines.
01What levels of technical support can be outsourced to the Philippines?
Everything from tier-1 troubleshooting desks to tier-2 and tier-3 engineering support able to read logs, reproduce bugs, and escalate with context. Tier depth varies sharply between providers, so confirm it early in evaluation.
02Which industries use Philippine technical support most?
Consumer technology, SaaS, and telecommunications dominate, reflecting the directory's industry data. Providers with a stated SaaS or telecom focus usually run deeper product-training programs than generalist desks.
03How is technical support priced compared to customer support?
Higher, and rising with tier depth: tier-1 sits near customer-support rates, while tier-2 and tier-3 engineering support commands a premium for scarcer skills. Team size and focus on each profile help gauge where a provider sits.
Browse other BPO services
Terms that come up when comparing providers: SLA, KPI, AHT, CSAT, DSAT, QA, LOB, SME, POC, and BAU. Or read the full BPO glossary.
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