Verified providers · IT Outsourcing
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IT Outsourcing Companies in the Philippines

251 verified companies

IT outsourcing contracts your technology work — managed infrastructure, help desks, software development, cloud operations, or security — to an external provider. It suits companies that need capability faster than they can hire it. The Philippine IT sector sits alongside the country's BPO strength, sharing its English proficiency and US time-zone coverage.

The market splits between managed-service providers running infrastructure and help desks on long contracts, and project shops building software. For development work, buyers should weight portfolio evidence over size: several of the strongest teams here are under fifty people.

Everything below is live from the verified directory and offers IT services. Profiles list team size, industries served, and contact information.

Premier BPO

Finance & Accounting
Quezon City, PhilippinesIBPAP4.3 · Google
Unclaimed

Premier BPO's Quezon City site operates under the Premier NX brand, a tech-enabled outsourcing provider built around a co-sourcing model rather than simple task delegation. The company positions itself as a blended-workforce partner for mid-market businesses, providing dedicated teams that work alongside a client's own staff across finance, IT, customer experience, sales, analytics, and back-office functions. Finance and accounting services cover bookkeeping, accounts payable, payroll, financial reporting, compliance, vendor management, budgeting, and audit readiness, with a stated delivery footprint in North America. IT outsourcing includes cloud migration, technical support, DevOps, and systems management. Analytics and insights services apply data analysis and AI-powered reporting to support client decision-making. Customer experience work spans the full customer journey through omnichannel support, issue resolution, and retention-focused care. Sales enablement covers the buyer's journey from lead generation to customer retention, and back office outsourcing completes the core service list. Some delivery is also organized under named categories such as contact center services and a healthcare practice. Premier NX describes its target clients as mid-market organizations in the United States, Canada, and the United Kingdom, with particular attention to companies outsourcing a business function for the first time. It states it has worked with first-time outsourcers since 2003, offering white-glove service and U. S.-based account management aimed at easing that transition. Operationally, the Quezon City site is one of five global service centers Premier NX operates, alongside locations in the United States, Canada, Pakistan, and China. The company has been recognized with a Stevie Award and a Titan Award for Customer Service Team of the Year, and named Best Provider of Strategic Value at the ICMI Awards. For buyers evaluating outsourcing partners, Premier BPO's Quezon City operation offers a defined set of finance, IT, customer experience, sales, analytics, and back-office services delivered through a global, multi-country network.

Finance & AccountingIT OutsourcingCustomer ExperienceSales Enablement+2

PrimeOutsourcing

Offshore Staff Leasing
Mandaluyong City4.4 · Google
Unclaimed

Prime Outsourcing is an offshore staff leasing company based in Manila, Philippines dedicated to resolving your business challenges. Our commitment is to serve enterprises of all sizes, offering comprehensive services that empower you to scale your business. We facilitate seamless and rapid business growth, providing a wide range of solutions, including offshore staff leasing, seat leasing, project outsourcing, virtual captives, and BPO services. Our skilled workforce excels in managing office tasks, administrative functions, web development, graphic design, and more. We’re redefining outsourcing – placing emphasis on the success of both our clients and employees. We take pride in ensuring that every step we take is geared towards achieving success. Contact us today to discover how we can assist you in reaching new heights! We offer cost-effective and reliable services. Our comprehensive business solutions boost organizational efficiency and support business growth. Since day one, our focus has been simple: deliver reliable, cost-effective BPO and IT solutions that let our clients do more, faster. Whether you need developers, marketers, or support staff, we tailor every setup to fit your goals. Prime Outsourcing is based in the Philippines and provides offshore staff leasing services. We focus on BPO, IT consulting, and outsourcing industries. Our services are customized to support companies that want to establish a presence in the Philippines. We offer industry-specific solutions for different market segments.

Offshore Staff LeasingCall CenterBack OfficeWeb Development+3

Prominent Outsource

Customer Support
Bacolod5.0 · Google
Unclaimed

We provide top-notch outsourcing solutions to help start-ups to mid-size businesses worldwide achieve their goals. With a strong presence in the dynamic business landscape of the Philippines, we are committed to delivering exceptional services and building long-lasting partnerships. Running a business requires a plethora of resources. It would be best to make sure that your operations would go smoothly. These resources include time, money, and human resources, among others. Outsourcing tasks allows businesses to reduce costs, streamline operations, and focus on their core competencies, leading to increased efficiency and productivity. Companies can access the necessary skills and knowledge to improve results and maintain market competitiveness by tapping into specialized external expertise. We are a passionate group that believes that a happy individual makes for a productive employee. So we train and develop our staff in a progressive, fun, and inclusive environment so they can give businesses like yours the best version of their professional selves. We are composed of a high-performing management team with exceptional leadership qualities, commanding the highest level of expectations from both shareholders and clients. Our management team is supported by highly experienced, skilled and trained professionals. At Prominent Outsource, we establish solid work relationships. Stellar work ethics including sound judgment, honesty, dependability, and loyalty. We instill self-awareness, accountability, and truthfulness in everyone.

Customer SupportDigital MarketingVirtual AssistantFinance & Accounting+3

Proudcloud

Full Stack Development
Philippines
Unclaimed

Proudcloud builds full-stack product teams from Manila and Singapore, giving founders and product companies direct access to senior engineering talent without the overhead of standing up an in-house team. For over fifteen years they have been partnering with startups and growth-stage companies to ship web applications, mobile products, and AI-powered software that holds up in production. Their core offering is outsourced product development: end-to-end engineering teams that take ownership across the full stack. On the backend they work in Node.js, Nest.js, Express.js, Ruby on Rails, and GraphQL. On the frontend and mobile side they build with React.js, React Native, and TypeScript, with cloud infrastructure running on AWS. Rather than selling individual service lines, Proudcloud embeds as a dedicated product team and takes responsibility for delivery from sprint planning through to release. The clients who tend to work best with Proudcloud are founders and product leads who need a capable offshore team that can move fast and communicate clearly. Their BetterClinic project is a good illustration of the work they take on: an ambient AI scribe for medical practitioners that passively listens during consultations and drafts clinical notes automatically. That kind of project demands domain sensitivity, security awareness, and product thinking that goes well beyond writing clean code. Proudcloud operates out of offices in Manila and Singapore, which gives clients reasonable time zone overlap with Southeast Asian markets and workable coverage for teams based in Europe and the US. Their process centers on short iterations, multiple layers of quality assurance, and daily standups. Clients stay informed at every stage through real-time communication and sprint visibility, not just at the point of delivery. If you are exploring IT outsourcing options in the Philippines or need a dedicated product team to extend your engineering capacity, Proudcloud is worth a direct conversation. Reach out through their website to discuss your product goals and timeline.

Full Stack DevelopmentWeb Application DevelopmentMobile App DevelopmentAI Development+1

Quality Leads BPO

Customer Support
Dumaguete City4.8 · Google
Unclaimed

Quality Leads BPO is a call center outsourcing and offshore staffing company based in Dumaguete City, Philippines. The company builds dedicated offshore teams for customer support, telemarketing, technical support, virtual assistants and back-office tasks, aimed at businesses that want an outsourced team without handling recruitment or facilities themselves. New clients work directly with the company's founder to scope a project, and staff assigned to an account can be changed later if the fit is not right. The service list covers customer support, technical support, lead generation and telemarketing, virtual assistants, data entry and web development, along with email and chat ticket handling and search engine optimization work. Within telemarketing, described campaigns include live transfers for Medicare, ACA plans, solar, auto warranty, credit repair and debt settlement offers, along with appointment setting for real estate. Virtual assistant work listed includes medical record retrieval, business research, lead generation and patient screening across cgx, immuno and neuro campaigns. Client work described by the company spans healthcare, through patient screening and medical record retrieval; real estate, through appointment setting; telecommunications, through customer and technical support for accounts such as Xstream TV and CBC Telecommunications, plus dispatch support for a taxi service; financial services, through credit repair and debt settlement live transfers; and solar energy, through solar live transfer campaigns. Staff work from the company's office in Dumaguete City rather than remotely, and new clients are offered a free three-day trial period before committing to ongoing work. Account reporting is built around daily, weekly and monthly KPI tracking, with an end-of-day report sent to clients so they can follow account activity and progress toward targets. Work on each account follows protocols and guidelines agreed with the client, with real-time updates provided along the way. Quality Leads BPO presents itself as a mid-size, hands-on outsourcing partner suited to small and growing businesses seeking offshore support across sales, customer service and administrative functions.

Customer SupportTechnical SupportLead GenerationTelemarketing+3

Quinn Data Facilities, Inc

Outbound Call Center
Makati, Philippines5.0 · Google
Unclaimed

Quinn Data Facilities, Inc. Has been providing outsourcing services from Makati, Philippines since 2007. Built around outbound telephone campaigns and back office support, the company serves clients who need dependable contact center execution without the overhead of building it in-house. For organizations that rely on consistent donor communication, subscriber outreach, or customer engagement, Quinn Data offers a capable BPO Philippines partner with nearly two decades of operating history. The company's outbound telephone services form the core of what they deliver. Teams manage new supporter acquisition campaigns, guiding prospects through the process of becoming active donors or members. Welcome campaigns for new supporters help organizations start those relationships well. Telephone fundraising is handled with attention to message and timing, reaching the right audience at the right moment. Quinn Data also runs subscription marketing campaigns and conducts supporter research and satisfaction surveys, giving clients a clearer picture of how their base is feeling and what they need. Alongside the call center work, Quinn Data provides a broader set of back office and business support services. Accounting and financial support help clients keep their books in order as their programs scale. Web development capabilities mean the team can take on digital projects as well as operational ones. Graphic design rounds out the offering for clients who need campaign assets or marketing materials produced in step with their outbound programs. The company's service profile suggests a particular strength with nonprofit and charity organizations, where telephone fundraising and supporter engagement are ongoing operational needs rather than one-off projects. Subscription-based businesses and telecommunications companies are also a natural fit, given the team's experience with outbound campaigns and subscriber outreach. Operating from Makati, one of the Philippines' principal business districts, Quinn Data runs a standard weekday schedule from 8:00 AM to 5:00 PM. For businesses exploring call center Philippines options or looking to move back office functions to a cost-effective outsourcing partner, Quinn Data Facilities, Inc. Is worth a direct conversation. Contact the team to discuss your campaign goals and learn how their services can support your outreach programs.

Outbound Call CenterTelephone FundraisingCustomer Service OutsourcingBack Office Outsourcing+3

Radix Systems Services Corporation

IT Outsourcing
Mandaluyong City
Unclaimed

Radix Systems Services Corporation is a data processing and IT outsourcing company based in Mandaluyong City, Metro Manila. With a technical team of over 100 specialists, the company serves local and international clients who need professional software development, payroll processing, and HR technology delivered by a dedicated back-office outsourcing provider in the Philippines. The development practice covers AS/400, RPG/LE, client-server computing, and web application development. These are skills in shorter supply than general web frameworks, and Radix has built its reputation around them. On the back-office side, the company handles outsourced payroll processing end to end, producing pay slips, payroll journals, bank advice, and government contribution forms in whatever format the client needs. BIR annual report preparation is part of the package. For time and attendance management, Radix operates a cloud-based application that records hours worked, computes leaves, tracks absences and tardiness, and generates exception reports for direct transfer to in-house or third-party payroll systems. The industries Radix knows best are manufacturing and distribution, plus banking and financial services. These sectors share a common need for accurate, auditable data processing, and AS/400-based systems remain the backbone of operations in both. The company's application expertise across these verticals reflects years of focused work rather than generalist outsourcing. Radix maintains quality by training its own developers. The company runs an internal RPG/LE programming program, and every candidate goes through programming aptitude tests followed by multiple interviews before joining. Developers build deep familiarity with client systems over time, which matters in enterprise environments where institutional knowledge is hard to replace. The Mandaluyong office operates Monday through Friday, 9 a.m. To 6 p.m. Providing a consistent point of contact for clients across time zones. Companies that need a dependable IT outsourcing or payroll processing partner in the Philippines should reach out to Radix to discuss their requirements. Their team can provide a quote based on your specific scope.

IT OutsourcingPayroll ProcessingSoftware DevelopmentBack Office Outsourcing+2

Raso Solutions

Onshore IT Consultancy
Cebu City
Unclaimed

Raso Solutions connects businesses with the technology talent and enterprise software expertise they need, when they need it. Whether a client requires an on-site specialist to work through a critical project, a remote team of developers based in the Philippines, or a permanent hire placed within two weeks, the firm operates across all three delivery models from its base in Cebu City. Their Onshore Consultancy service sends experienced consultants directly to client locations to tackle complex project challenges. The focus is on major enterprise platforms: Salesforce, SAP, ServiceNow, Microsoft Dynamics, and Oracle. Consultants work through the full cycle of diagnosis, solution design, and implementation, operating as an extension of the client's own team rather than at arm's length. For companies exploring outsourcing as a way to scale project capacity, the Offshore Delivery service provides access to developers, programmers, and analysts at the Cebu delivery center. These professionals step into active projects and contribute with precision, giving clients a cost-effective path to expanding capacity without long hiring timelines. The Direct Hire Placements service covers both technology and accounting roles, with a typical two-week window from search to offer. The client profile that emerges from these services points toward businesses running or implementing enterprise technology systems, organizations that need someone fluent in the specifics of a Salesforce configuration or a ServiceNow rollout. The recruitment practice also serves finance and accounting functions, which broadens the base to include mid-market companies and larger enterprises managing both operational and technical staffing needs. Cebu City has established itself as one of the Philippines' recognized IT talent hubs, giving Raso Solutions access to a trained, English-proficient workforce. The offshore delivery model positions the firm as a BPO Philippines partner for companies that want quality output without building permanent internal headcount. The pairing of on-site consulting with offshore staffing also gives clients flexibility to match the delivery model to the nature and sensitivity of the work. For businesses looking to staff a technology project, place a permanent hire, or explore IT outsourcing through a Philippines-based delivery team, Raso Solutions offers a direct conversation and a quick path to results. Reach out to outline your requirements and see how quickly they can match you with the right talent.

Onshore IT ConsultancyOffshore IT StaffingDirect Hire PlacementERP & CRM Consulting+1

Red Core Information Technology Solutions Incorporated

Report Automation
Mandaluyong City
Unclaimed

Red Core Solutions brings over a decade of focused IT expertise to businesses that need reliable, high-impact technology work done right. Based in Mandaluyong City in the Philippines, the company operates as a specialized information technology corporation serving industry leaders across multiple markets. For companies evaluating outsourcing partners that combine deep technical capability with genuine business understanding, Red Core offers a compelling option in the BPO Philippines landscape. The company's roots are in business intelligence and report automation, where it built its reputation delivering customized reporting solutions for multinational clients. That foundational work gave Red Core a sharp understanding of how data flows through complex organizations, and how the right information, at the right time, changes decisions. From those beginnings, the scope expanded considerably. Today, Red Core operates as a full-service software engineering enterprise, taking on a broader range of technology projects and business initiatives while maintaining the same quality standards that earned its early client referrals. Red Core works with multinational corporations and industry leaders who have found that placing their IT outsourcing work with a focused, specialized team in the Philippines delivers both quality and operational efficiency. The client profile reflects a clearly international orientation: businesses that want outsourced technology work built and maintained by people who understand the business context behind the code, not just the technical requirements. What distinguishes Red Core is a practical commitment to transparency in delivery. Rather than prescribing the most complex approach, the team pursues a strategic balance between solutions that last and those that fit the client's actual operating environment. The methodology is highly interactive, keeping clients informed and involved at every stage. The Mandaluyong City office maintains direct phone and email contact, with dedicated HR and recruitment channels as the organization continues to grow. For businesses exploring IT outsourcing in the Philippines, Red Core Information Technology Solutions is a mature option with a clear focus on results over volume. Whether the need involves report automation, application development, or larger software engineering engagements, the team is built to handle complex requirements for clients who expect more than generic IT support. Connect directly at info@redcoresolutions.com or by calling +632 8667 3666 to start the conversation.

Report AutomationBusiness IntelligenceSoftware EngineeringIT Outsourcing

Regent Business Process Inc.

Customer Support
Cebu City5.0 · Google
Unclaimed

We build and manage high-performing teams in the Philippines, so you can focus on growth. Australian owned, Filipino managed. Globally competitive. Liam Bal is the Chairman and co-founder of Regent BP, an Australian-owned offshore staffing solutions company headquartered in Cebu, Philippines. Since founding the company, Liam has been the driving force behind Regent's vision to deliver high-quality, cost-effective business process outsourcing services that bridge Australian businesses with top-tier Filipino talent. Based in Australia, Liam brings a strong business acumen and a deep understanding of what Australian companies need from an offshore partner, reliability, transparency, and genuine service quality. His hands-on, founder-led approach has shaped Regent's culture from the ground up, fostering a people-first environment that values both its clients and its team members in Cebu. Under Liam's chairmanship, Regent BP has grown into a trusted outsourcing partner for businesses across Australia, offering tailored staffing solutions across a wide range of industries and functions. His vision continues to guide the company's expansion, ensuring Regent remains true to its founding principles while evolving to meet the demands of a dynamic global marketplace. Ana Marie's leadership is forged from nearly two decades of BPO experience. Since 2007, she's risen from frontline service to CEO, gaining an exhaustive understanding of how successful businesses operate. At Regent's helm, Ana Marie helps small businesses maximize potential through smarter, value-driven operations. Her mission: align Australian partners' visionary goals with top-tier Filipino talent.

Customer SupportIT OutsourcingFinance & AccountingHealthcare BPO+3

Remote Teams PH

Customer Service
Taguig, Philippines
Unclaimed

Remote Teams PH is a remote staffing company based in Taguig, Philippines, built by business leaders who have personally operated companies on an outsourced model. Their core promise is practical: you stay focused on growing your business, and they take the hiring burden off your shoulders. For companies that need immediate access to trained, experienced talent without a drawn-out recruitment process, Remote Teams PH positions itself as a direct solution. The company covers a wide range of roles. On the operations side, they staff customer service teams, telesales representatives, bookkeeping and accounting professionals, and payroll specialists. They also place general virtual assistants for day-to-day administrative needs. For businesses with a digital presence, their talent network extends to social media managers, web developers, and UI/UX designers. This breadth makes them a practical BPO Philippines partner for companies that need to fill both back-office functions and client-facing positions through a single provider. The company was founded by Steffi, who has spent over 20 years supporting businesses of all sizes. Her background informs the approach: the team takes time to understand a client's specific business before making placements, running a rigorous matching process to find talent that fits both the role and the working environment. According to the company, teams can be assembled within a couple of days, and their support continues well after the initial placement. What sets Remote Teams PH apart from typical staffing agencies is that its leadership has used outsourcing in their own operations. The management team runs companies built on a remote outsourcing model, which gives them a client-side perspective on what actually works in practice. That experience shapes how they approach matching and ongoing support, treating each engagement as a longer-term partnership rather than a one-time transaction. If your company is considering outsourcing in the Philippines, whether that involves customer support, call center Philippines coverage, back-office administration, or specialized digital roles, Remote Teams PH is worth reaching out to. Contact them through their website to describe your needs and find out how quickly they can put the right people in place.

Customer ServiceTelesales & Sales OutsourcingBookkeeping & AccountingVirtual Assistant+3

Remotely Philippines Inc.

Finance & Accounting
Lipa City51-200
Dabbler

Your Global Partner for Accounting, Finance, and Business Outsourcing Solutions Remotely Philippines, Inc. Is a professional services and outsourcing firm specializing in accounting, finance, assurance support, business advisory, and staff augmentation solutions for businesses and professional services firms worldwide. Headquartered in Lipa City, Batangas, Philippines, we help organizations strengthen their operational capabilities, access highly skilled Filipino professionals, and scale efficiently through flexible, cost-effective outsourcing arrangements. Our expertise spans accounting and bookkeeping, audit and assurance support, financial reporting, payroll, financial planning and analysis (FP&A), and CFO support services. Beyond finance, we provide tailored staff augmentation and business process outsourcing solutions covering human resources, IT, administrative support, and other operational functions. We serve accounting and audit firms, CFOs, finance departments, and private businesses across the United States, Australia, United Kingdom, New Zealand, Singapore, and other international markets. At Remotely Philippines, outsourcing is more than delegating tasks. We build long-term partnerships by providing dedicated professionals who integrate into our clients' existing systems, processes, and organizational structures. Our approach combines technical expertise, operational accountability, and flexible service delivery to help businesses improve efficiency, maintain control, and achieve sustainable growth. Why Clients Choose Remotely Philippines Specialized Professional Expertise – Our team comprises experienced CPAs, accountants, auditors, finance specialists, and other professionals with backgrounds in public accounting, corporate finance, and shared services. We support various industries and accounting standards, including US GAAP and IFRS. Dedicated Staff Augmentation – We primarily provide dedicated professionals who work as extensions of our clients' teams. Our flexible engagement models accommodate full-time, part-time, project-based, and specialized staffing requirements. Cost Efficiency Without Compromising Quality – Our outsourcing solutions help businesses optimize staffing and operational costs, with potential savings of up to 50% compared with traditional staffing arrangements, depending on the engagement structure. 4. Seamless Integration and Global Alignment – Our professionals work within clients' existing systems, communication platforms, and workflows. We offer flexible schedules aligned with international time zones to facilitate collaboration and operational continuity. Technology and Systems Expertise – Our professionals have experience with leading accounting, ERP, audit, and financial management platforms, including QuickBooks, Xero, Oracle NetSuite, SAP, MYOB, Sage, Microsoft Dynamics, Bill.com, Workiva, FloQast, and Power BI. Data Security and Business Continuity – We prioritize confidentiality and data protection through non-disclosure agreements, secure networks, controlled system access, multi-factor authentication, and established business continuity measures. Accountability and Quality Assurance – Our service delivery model emphasizes structured onboarding, performance monitoring, management oversight, and continuous improvement to maintain consistent service quality and client satisfaction. Our Core Services Accounting and Bookkeeping Outsourcing Comprehensive accounting solutions covering general ledger management, accounts payable and receivable, bank and account reconciliations, month-end and year-end closing, financial statement preparation, statutory reporting, and other accounting operations. Audit and Assurance Support Specialized support for accounting and audit firms, including audit planning assistance, working paper preparation, substantive testing, analytical procedures, documentation, financial statement reviews, due diligence, and other assurance-related engagements. Financial Planning and Analysis (FP&A) Financial planning, budgeting, forecasting, financial modeling, cash flow analysis, KPI monitoring, management reporting, dashboard development, and financial performance analysis to support strategic decision-making. CFO and Financial Management Support Dedicated finance professionals and fractional CFO solutions supporting financial oversight, management reporting, financial controls, strategic planning, and business performance management. Payroll and Finance Operations Payroll processing and administration, payroll reconciliations, financial transaction management, expense monitoring, and related finance and administrative support functions. Staff Augmentation and Dedicated Teams Flexible staffing solutions providing qualified accounting, finance, audit, and business support professionals who integrate directly into client operations. Engagements can be structured around ongoing requirements, seasonal demands, or specialized projects. Business Process and Back-Office Outsourcing Complementary outsourcing solutions covering human resources administration, IT support, virtual assistance, data management, customer service, marketing support, and other business operations. Industries We Serve Our professionals support organizations across diverse industries, including accounting and professional services, healthcare and life sciences, technology, e-commerce, retail, manufacturing, real estate, construction, energy, logistics, and nonprofit organizations. We tailor our approach to each client's operational requirements, reporting standards, industry practices, and business objectives. Our Commitment Guided by our core values of accountability, inclusivity, and transparency, Remotely Philippines is committed to delivering reliable professional expertise, operational efficiency, and meaningful client partnerships. We believe the right outsourcing partner should do more than reduce costs. It should strengthen business capabilities, provide access to specialized talent, improve operational performance, and create opportunities for sustainable growth. Whether supporting an accounting firm during peak audit season, strengthening a company's finance function, or building a dedicated offshore team, Remotely Philippines delivers the people, expertise, and flexibility businesses need to scale with confidence.

Finance & AccountingVirtual AssistantIT OutsourcingBack Office

IT Outsourcing outsourcing: common questions

What buyers ask most when comparing it outsourcing providers in the Philippines.

01

What IT services do Philippine providers offer?

Managed IT and infrastructure support, software and web development, cloud operations, and increasingly cybersecurity. Providers split between managed-service firms on long contracts and project shops building software.

02

How does the Philippines compare to India for IT outsourcing?

Smaller talent pool but stronger spoken-English alignment for support-heavy roles, and time zones that cover US business hours. Many buyers pair Philippine service desks and support engineering with development capacity elsewhere — or find both here.

03

How should I evaluate a Philippine development shop?

Portfolio evidence over headcount: several of the strongest teams in this directory are under fifty people. Review shipped work in your domain, then confirm engineering process — version control, code review, staging discipline — before contracting.

Browse other BPO services

Terms that come up when comparing providers: SLA, KPI, AHT, CSAT, DSAT, QA, LOB, SME, POC, and BAU. Or read the full BPO glossary.

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