Bill Gosling Outsourcing (AIC)

Bill Gosling Outsourcing (AIC) is the company's business process outsourcing site in Taguig, part of a global BPO group that has operated since 1955. From this location, the company delivers contact center, customer support, and back-office services to businesses that want customer-facing operations and administrative processes handled by an outside partner.

The services on offer span account receivables management and debt recovery, customer experience support across multiple touchpoints, and sales and acquisition work aimed at winning and retaining customers. Data-related services cover the e-commerce value chain, including catalog management, product management, and buyer and seller management. Quality services include manual and automated evaluations of customer interactions, while professional services extend to business intelligence, business process management, CX management, and call center benchmarking. The company also runs its own collections platform for recovering unpaid B2B invoices in the UK, US, and Canada, charging only on successful recovery rather than upfront fees.

Much of the described client work centers on e-commerce sellers and buyers who need catalog and product data managed at scale, alongside businesses that need account receivables and B2B debt collection handled outside their own walls. The company positions itself as a partner for organizations operating across multiple regions rather than a single domestic market.

Beyond the Philippines, the wider Bill Gosling Outsourcing network operates from Canada, the United States, the United Kingdom, Costa Rica, Trinidad and Tobago, and India. Two proprietary platforms support delivery: NEQQO, a speech-to-text and analytics tool built for contact centers, and GooseTek, an automated tool for managing communication with customers and partners. A dedicated workforce management solution covers scheduling and performance tracking across the teams handling this work.

For businesses evaluating outsourced customer experience, collections, or back-office data support, this Taguig site operates as one delivery point within that larger, multi-country BPO network.