Put your AI in front of the teams that use it
The platforms transforming Philippine outsourcing, and the partners who supply training to the talent that uses them.
164 vendors · Page 11 of 19
IBM
Workflow AutomationAgent CopilotsCustomer Support AIIBM delivers enterprise AI, automation, and hybrid cloud platforms designed to reduce operational costs and resolve high volumes of requests automatically.
InMoment
Customer Support AISpeech AnalyticsWorkflow AutomationInMoment is an AI-powered customer experience platform that unifies multichannel feedback, automates insight analysis, and helps contact centers close the loop with customers faster.
Insight7
Speech AnalyticsAgent CopilotsCustomer Support AIInsight7 is an AI call analytics and coaching platform that scores every customer interaction, surfaces performance gaps, and guides reps with real-time signals.
Intercom
Customer Support AIIntercom is an AI-first customer service platform that helps businesses handle support volume without proportionally growing headcount. Its core AI agent, Fin, resolves customer questions directly across chat, email, and other channels, freeing human agents to focus on complex or high-value interactions. For BPO and call center operations, Intercom fits naturally into both fully managed support setups and hybrid agent models. Teams use it to automate repetitive first-line queries, route tickets intelligently, and give live agents context-rich conversation histories before they even say hello. The built-in inbox, reporting tools, and workflow automation make it practical BPO software for managing large support queues across multiple client accounts. As contact center AI becomes a baseline expectation rather than a differentiator, tools like Intercom let outsourcing providers deliver faster resolution times without sacrificing quality. If your operation is evaluating AI for BPO or looking to reduce handle time on high-volume queues, Intercom is worth a close look. Visit their website to explore the platform or book a demo with their team.
IrisAgent
Customer Support AIVoice AIWorkflow AutomationIrisAgent is an AI support resolution platform that automates 50%+ of customer conversations across chat, email, and voice, grounding every answer in a company's own knowledge base and ticket history.
Jitterbit
Workflow AutomationAgent CopilotsJitterbit is an AI-powered integration and automation platform that connects enterprise systems and automates workflows across back-office and customer-facing operations.
Jotform
Workflow AutomationCustomer Support AIJotform is an online form builder that lets BPOs automate data collection, client intake, and workflow routing without writing code.
Kaelio
Knowledge Management SystemsAgent CopilotsKaelio's ktx is an open-source context layer that gives AI data agents accurate business context and approved metric definitions, helping operations teams get consistent answers from their warehouses.
KMS Lighthouse
Knowledge Management SystemsAgent CopilotsCustomer Support AIKMS Lighthouse is an enterprise knowledge management platform that gives contact center agents instant, searchable answers to reduce handling time and speed up onboarding.
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