KMS Lighthouse

KMS Lighthouse is an enterprise knowledge management platform built to centralize technical and operational information across large organizations. The system is designed to make information instantly accessible through high-performance search, so agents and employees can find what they need without digging through scattered documents. Customers describe it as the organizational equivalent of a search engine, something teams genuinely adopt and return to daily. With an 86% adoption rate achieved within the first six months at Payoneer, the platform has shown it can embed itself quickly into day-to-day workflows across industries including insurance, healthcare, financial services, and logistics.

For contact centers and BPO operations, KMS Lighthouse directly addresses two persistent problems: long average handle times and slow agent ramp-up. Payoneer cut average handling time from 96 hours to 48 hours after implementation. At Esure, handle time dropped by more than 30%. New agents at lastminute.com now meet QA and AHT targets within 90 days, compared to six months before. The platform gives agents instant answers during live interactions, removing the need to search manually while a customer waits. GE HealthCare, Allianz Partners, and ZIM are among the enterprise customers that have reported measurable gains in team productivity and operational efficiency.