IrisAgent

IrisAgent is an AI support resolution platform built for enterprise customer experience and operations teams. Rather than deflecting tickets or relying on generic AI responses, it grounds every answer in a company's own knowledge base, past ticket history, standard operating procedures, and connected backend systems. The platform handles conversations across chat, email, and voice through a single engine, maintaining 95%+ accuracy with no hallucinated answers. Trusted by Fortune 500 teams and processing over one million customer conversations per month, it resolves more than 60% of incoming conversations automatically and deploys in 24 hours, connecting to Zendesk, Salesforce, Intercom, and Freshworks.

For BPO and contact center teams, IrisAgent acts as a front-line resolution layer that handles routine ticket volume before it reaches a human agent. The platform's voice AI picks up calls instantly, interprets the caller's intent, acts on backend systems, and delivers verified answers, handing off to a live agent only when its confidence is low. A built-in SOP builder lets CX operations write workflows in plain English that compile into executable automations for tasks like refunds, password resets, and account updates. Teams using the platform have reported resolution times dropping 57%, escalation rates falling 60%, and first response times shrinking from 45 minutes to under 30 seconds.