Trillet

Trillet is an Australian AI platform built for high-stakes phone conversations in regulated industries. It deploys as an always-on inbound voice agent, handling calls across healthcare, legal, financial services, local government, and utilities. Rather than routing to a human or generating a ticket, Trillet reads from and writes to live systems during the conversation itself, completing actions in real time. It supports on-premise and private cloud deployment, holds HIPAA, GDPR, TCPA, SOC 2 Type II, and ISO 27001 certifications, and maintains Australian data residency. More than 1,200 businesses use the platform, which carries a 99.97% uptime SLA.

For BPOs and contact centers, Trillet operates as a fully automated front-line agent that completes interactions end-to-end without human involvement. It connects directly to telephony, CRM, practice management, and payment platforms, so data captured during a call is written into the client's existing systems immediately, not passed along as a note. In production environments, call escalations have been reduced to under 15%. The platform also supports white-label delivery with full multi-tenant controls, giving managed service providers and outsourcing teams the ability to offer it under their own brand across multiple clients in compliance-heavy sectors.