AssistYou

AssistYou is an AI voice agent company built in Rotterdam and hosted entirely within Europe. Its platform picks up inbound calls, understands natural language, and resolves customer inquiries without routing them through hold queues or touch-tone menus. When a call cannot be resolved automatically, the agent hands it off to a human with full conversation context already transferred. The platform processes roughly one million calls per month, supports more than 100 languages with automatic language detection, and carries NEN 7510-1, ISO 27001:2023, and GDPR certifications. Eighty-two percent of calls are reported as fully resolved by the AI, with 97 percent routed correctly when escalation is needed.

For contact centers and BPO operations, AssistYou handles the high-volume, repetitive work that ties up agent time: call routing, identity verification, status checks, and common inquiries. Human agents only receive calls that genuinely need their attention, with context already in hand rather than starting each conversation from scratch. Beyond call handling, the AI Analyst feature processes every conversation to surface patterns, trends, and root causes, giving operations teams data they can act on rather than just call volume reports. Because the platform integrates with existing systems and supports custom configurations, BPOs can deploy it across multiple client accounts without rebuilding the setup from scratch each time.