Bland AI

Bland AI is an enterprise voice AI platform built for regulated industries, including healthcare, insurance, financial services, and logistics. The platform lets companies build, run, and monitor AI phone agents that conduct real conversations at scale across both inbound and outbound calls. It runs on Bland's own infrastructure, so customer data never passes through third-party model providers. From a single system, agents handle voice, SMS, iMessage, and web chat, with sub-400ms latency and support for 40 or more languages. Every call is transcribed, scored, and made searchable. The company has resolved over 585 million calls and holds SOC 2 Type I and II, HIPAA, and PCI DSS certifications.

For BPO operations and contact centers, Bland AI handles the full range of call center workloads without adding headcount. Agents answer thousands of concurrent calls around the clock, resolve routine requests end to end, and transfer edge cases to human staff with full conversation context already loaded. Outbound agents qualify leads, confirm appointments, and follow up on accounts at scale. Every call is transcribed and scored automatically, giving QA teams searchable data from real conversations to identify failure points and improve agent performance. Bland's Forward Deployed Engineer team builds a customer's first agent end to end, and most production deployments go live within 30 days.