Ringover

Ringover is an AI-powered communication platform built for sales teams, staffing agencies, and customer support operations. It combines a cloud phone system with conversation intelligence across calls, SMS, and WhatsApp from a single interface. Its AI layer, called AIRO, works across the full call lifecycle: simulating calls for training before interactions happen, delivering real-time coaching prompts to reps during live conversations, and generating summaries and trend analysis after each call. With more than 14,000 customers and integrations across CRMs, ATS platforms, and helpdesks, the platform is built to scale from startups to enterprise-sized teams.

For BPO and contact center teams, Ringover offers practical tools for improving agent performance without adding headcount. The AIRO Coach feature listens to live calls and feeds agents the right recommendations in the moment, functioning like a manager on every call without interrupting the conversation. Supervisors can listen in, coach discreetly, or take over a call entirely. After calls, AI-generated summaries and performance analytics reduce manual logging and help QA teams identify patterns across the team. The platform's voice automation handles up to 80% of routine customer requests, and CRM or ATS data syncs automatically, keeping records current without agents lifting a finger.