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Deepgram

deepgram.com
Voice AISpeech AnalyticsVerified
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Deepgram is a research-driven foundational AI company building voice technology aimed at transforming human-to-machine interactions. Its stated mission is enabling human-machine interactions with voice AI, powering every conversation through advanced, contextualized voice AI models to improve productivity and customer experiences. Founded in 2015, the company grew out of machine learning research on waveform analysis, later applying deep learning to audio and building an end-to-end deep learning speech-to-text system. Deepgram operates remote-first across more than 20 US states and 5 countries. Its product line covers speech-to-text, text-to-speech, audio intelligence, and a voice agent API, offered in both cloud and self-hosted form.

The company markets contact centers, speech analytics, conversational AI, and voicebots among its named use cases, alongside medical transcription, podcast transcription, and drive-thru ordering. Its Voice Agent API is presented as a single unified conversational AI API for building enterprise-ready, cost-effective voice agents, folding speech-to-text, LLM orchestration, and text-to-speech into one service so teams avoid stitching together separate vendors. Built-in barge-in detection, turn-taking prediction, function calling, and mid-session control are included to handle interruptions and let agents take action without rigid dialogue trees. Deployment options span fully managed, dedicated single-tenant, in-VPC, and self-hosted.

Source: deepgram.comListed on BPOAI as an AI solution for BPOs, call centers & outsourcing teams.

Category

Voice AI · Speech Analytics

Focus

BPO & Outsourcing

Deployment

Cloud / API