ElevenLabs

ElevenLabs describes itself The company began with human-like voice models and has expanded into multimodal generation spanning speech, music, imagery, and video. Its work is organized into three areas: ElevenCreative, which offers generative tools for speech, music, image, and video across more than 70 languages; ElevenAgents, which delivers customer experience through voice and chat agents with deployment, testing, and monitoring at enterprise scale; and ElevenAPI, which gives developers direct access to the underlying AI audio models.

For contact center and outsourcing operators, ElevenAgents is the relevant surface. The company positions its agents as systems that understand, process, and respond to language in a natural human-like manner rather than following rigid scripts, maintaining context and generating responses in real time across voice and chat. ElevenLabs markets round-the-clock support automation covering inquiries, troubleshooting, and ticket resolution, plus omnichannel continuity across voice, chat, phone, and web. Agents connect to CRM and support tooling including Salesforce, HubSpot, and Zendesk, and reach phone channels through providers such as Twilio, Genesys, and Vonage or compatible SIP systems.