Ringly

Ringly is an AI-powered phone support platform built for Shopify merchants. Its AI agent, Seth, answers inbound customer calls by pulling order history, product catalog data, and prior call records directly from Shopify in real time. Seth can look up orders, initiate returns, check inventory, transfer calls, create helpdesk tickets, and verify callers while the customer remains on the line. The platform offers a 65% call resolution guarantee within 90 days or a full refund of subscription fees. Brands typically go live in under an hour by connecting their Shopify store, configuring escalation rules, and routing calls to a new or existing phone number.

For BPO operations and contact center teams managing Shopify merchant accounts, Ringly provides a deflection layer that absorbs repetitive inbound call volume, particularly WISMO inquiries and return requests that would otherwise occupy human agents. The platform integrates with Gorgias for ticket creation and supports configurable escalation rules, routing unresolved calls to a live agent during business hours or converting them to email tickets after hours. Managers can replay any call, fine-tune Seth's responses based on real call data, and monitor metrics including resolution rate and cost per call. A Pro tier includes hands-on setup support from the founders directly. An Enterprise option is available for stores handling more than 5,000 minutes per month.