Aircall

Aircall is an AI-powered customer communications platform serving over 23,000 companies, from SMBs to enterprise. Built around a cloud phone system, it handles calls, SMS, and messaging from one workspace, connecting natively to CRM, help desk, and other business tools so conversations and customer data stay in sync. The platform is structured in three layers: human agents conducting team-led conversations with full collaborative visibility, AI Assistants providing in-call support and post-call automation, and autonomous AI Agents that resolve routine inquiries end to end without human involvement. Enterprise-grade connectivity and clear audio keep every interaction stable.

For BPOs and contact centers, Aircall's AI Assistants provide live coaching and suggested responses during calls, transcribe every conversation, and analyze sentiment, topics, and key moments for manager visibility. After each call, the AI captures notes, updates CRM records, and creates follow-up tasks automatically. AI Agents handle after-hours volume and routine requests without human involvement, escalating complex cases with complete conversation history when needed. The platform connects with over 250 tools including Salesforce, HubSpot, and Zendesk, and carries SOC2 Type II, GDPR, and HIPAA compliance certifications, making it suitable for enterprise-grade contact center deployments.