Spitch

Spitch is an AI software company offering a modular, LLM-based collaborative agentic AI platform built for contact centers and enterprise customer service operations. The platform consists of eight products: Virtual Assistant, Speech Analytics, Voice Biometrics, Knowledge Agent, Chat Platform, Agent Assist, Agent Training, and Quality Management. It supports voice and text channels across web, mobile, and messaging apps, and is designed for omnichannel deployment from a single build. Customers including DSK Bank and Baloise Insurance have reported gains in answer speed, cost per call reduction, and first-contact routing accuracy after deploying Spitch.

BPOs and contact centers can use Spitch across the full agent workflow. The Agent Assist module gives agents a unified desktop with real-time prompts, while the Knowledge Agent uses large language models and retrieval-augmented generation to surface answers without manual searching. Speech Analytics automatically monitors 100% of conversations, and the Quality Management module scores calls for compliance and performance. Voice Biometrics handles continuous caller authentication to reduce fraud risk. AI-driven scenario simulations in Agent Training sharpen agent skills before going live. The platform offers low-code deployment and pre-built models designed to speed up implementation and integrate with existing backend systems.