Level AI

Level AI is a customer experience intelligence company built for enterprise contact centers running high-volume, high-stakes operations. The platform is built around seven domain-specific AI models, marketed together as Level AI Latitude, which handle specialized CX tasks with accuracy comparable to frontier large language models at up to 49 times lower cost and four times faster processing. The system analyzes 100% of customer interactions across channels, connecting every signal into a single intelligence layer that spans resolution, quality, and CX improvement. Level AI serves industries including financial services, healthcare, retail, insurance, and consumer technology, with production deployments in Fortune 500 environments.

For BPOs and contact centers, Level AI replaces sampling-based QA with full-coverage interaction scoring, letting quality teams calibrate against every customer conversation rather than a fraction of them. Human reviewers and AI agents work from the same rubrics and shared intelligence, which the platform reports drives a 25% improvement in CSAT scores. Automation runs inside a continuous feedback loop where each resolved and unresolved interaction feeds back into model calibration for the next one. The platform also reports a 3x increase in containment rates for teams that deploy it. Operators in financial services, healthcare, and retail have used it for high-volume production environments where accuracy and governance both matter.