Konverso

Konverso is an AI agent platform that lets organizations deploy purpose-built agents across customer support, HR, IT, marketing, sales, and productivity functions. Each agent uses reasoning skills to interpret requests, surface accurate real-time suggestions, and act autonomously within defined rules and processes. The platform connects to internal knowledge sources, including documents, notes, and conversations, using natural language processing and large language models to make dispersed information instantly accessible. Agents can handle everything from routing incoming support tickets to drafting content and generating meeting minutes, reducing the manual work that normally demands constant human involvement.

For BPO and contact center operations, Konverso's customer support agents work alongside human agents, interpreting incoming customer requests and providing real-time response suggestions. The platform automatically routes tickets based on request type and the most appropriate expert, and it generates FAQs from previously resolved issues to build a living knowledge base. Recurring customer issues are analyzed to identify product or process gaps. On the sales side, agents personalize interactions using CRM data, with integrations covering tools like Microsoft and HubSpot. This makes it a practical fit for outsourced teams managing high volumes of customer interactions.