Fini

Fini is an AI platform built for high-volume customer support operations. Where most AI tools generate replies for agents to review, Fini is designed to fully resolve tickets without human handoff. The platform reports a 70% reduction in support queue volume, a 12% improvement in CSAT scores, and an average response time of 26 seconds. It is priced at $0.49 per resolution and backed by a Zero-Pay Guarantee: if the system does not reach 90% resolution in the first 90 days, the client pays nothing. Fini holds SOC 2 Type II, PCI DSS Level 1, ISO 27001, GDPR, and HIPAA certifications, with BAA availability for healthcare clients.

For contact centers and BPO teams managing large ticket volumes, Fini operates as a front-line resolution layer rather than a copilot or drafting tool. It is positioned for companies processing one million or more tickets annually and can be deployed in 14 days, with a 90-day risk-free trial to validate performance on real production data. Fini's AI has been measured at a CSAT score of 4.9, compared to 4.7 for human agents on the same accounts. The per-resolution pricing model means clients pay only for outcomes, which fits naturally with the performance-based contract structures common in BPO engagements.