AI × Outsourcing Intelligence
News, trends, and insights for BPOs, vendors, talent, and government shaping the AI era of Philippine outsourcing.
146 articles in US Outsourcing · Page 5 of 17
Philippine BPO IndustryCustomer Service Interview Questions: PH Call Centers 2026
See the customer service interview questions Philippine call centers ask in 2026, plus AI-era questions and salary data, with every figure sourced.
Government & AI PolicyPhilippine BPO Industry Statistics 2026: Verified Numbers
Verified Philippine BPO industry statistics: $38B revenue and 1.82M jobs in 2024, the 2028 roadmap tracker, and why headcount figures conflict.
AI Vendors & ToolsAre AI call center tools ready for SME BPOs?
Fortune 500 firms cut costs by 70%+ with agentic AI, but Philippine SME BPOs face a 3–5 year maturity gap and vendors selling capabilities that don't yet exist.
Philippine BPO IndustryPhilippine BPO Industry Faces AI and U.S. Policy Threat
The Philippine BPO industry's 1.82 million workers face a dual threat from AI automation and U. S. Legislation targeting offshore call center jobs.
Government & AI PolicyPhilippines AI Strategy: What BPO Must Know
The Philippines approved its National AI Strategy in 2025, shaping policy for BPO companies, workers, and AI vendors through 2028.
AI Vendors & ToolsWhat AI call center software works best in 2026?
Ten AI call center platforms, including Nextiva, Five9, and Genesys, are helping BPO companies automate routing, boost agent performance, and cut costs in 2026.
Philippine BPO IndustryPhilippine BPO Shifts to Value-Based, AI-Driven Services
The Philippine BPO industry is moving from low-cost labor to high-value AI-augmented services, targeting $42 billion in revenue and 1.97 million jobs by 2026.
Government & AI PolicyIs the Philippine BPO Industry Ready for AI Disruption?
Kearney warns AI could make 100,000 Philippine BPO jobs obsolete, urging the government to diversify the economy beyond call centers and outsourcing.
AI Vendors & ToolsAI Agent Platforms Are Rewriting the BPO Playbook: Inside LYRIQ's AgentConnect Approach
AI agent platforms like LYRIQ's AgentConnect are moving Philippine BPOs from chatbot pilots to managed AI workforces, automating QA, after-hours support, and back-office work while human teams keep the client relationship.