AI × Outsourcing Intelligence
News, trends, and insights for BPOs, vendors, talent, and government shaping the AI era of Philippine outsourcing.
165 articles in Government · Page 9 of 19
Philippine BPO IndustryiBEX Alabang: Site Guide, Accounts, Hiring, and What Agents Are Paid
The iBEX site in Filinvest City, Muntinlupa runs customer support, technical support and back office work at scale. Here is the address, what the site handles, what the hiring process looks like, and the pay data that is publicly available.
Philippine BPO IndustryWhat Is BPO? Definition, Types and Philippine Context
What is BPO? Business process outsourcing is the contracting of business functions to an external provider, defined here from ISO and Philippine sources.
AI Vendors & ToolsAcquire Intelligence: What Acquire BPO Became, and What Its AI Arm Actually Does
Acquire BPO rebranded to Acquire Intelligence in 2025 after launching Acquire. AI. Here is what the company runs from Mandaluyong, what the automation line of business covers, and the questions buyers should ask about AI-enabled delivery.
Philippine BPO IndustryBruntWork Review 2026: Model, Pricing, and How It Compares to Philippine BPOs
BruntWork sells offshore staffing on month-to-month terms rather than seat-based BPO contracts. Here is how the model works, what the published rates cover, and where it fits against a traditional Philippine provider.
Government & AI PolicyPhilippine BPO Policy Tracker: AI Laws and Rules for 2026
A dated tracker of Philippine BPO policy: the Konektadong Pinoy Act, CREATE MORE incentives, the 90% WFH rule, and the pending AI bill, with sources.
Philippine BPO IndustryBPO Companies in Cebu: Verified 2026 Guide
Sourced 2026 guide to BPO companies in Cebu: employment figures, Cebu IT Park rents and vacancy, and which employers are hiring and expanding.
Philippine BPO IndustryCustomer Service Interview Questions: PH Call Centers 2026
See the customer service interview questions Philippine call centers ask in 2026, plus AI-era questions and salary data, with every figure sourced.
Government & AI PolicyPhilippine BPO Industry Statistics 2026: Verified Numbers
Verified Philippine BPO industry statistics: $38B revenue and 1.82M jobs in 2024, the 2028 roadmap tracker, and why headcount figures conflict.
AI Vendors & ToolsAre AI call center tools ready for SME BPOs?
Fortune 500 firms cut costs by 70%+ with agentic AI, but Philippine SME BPOs face a 3–5 year maturity gap and vendors selling capabilities that don't yet exist.