AI × Outsourcing Intelligence
News, trends, and insights for BPOs, vendors, talent, and government shaping the AI era of Philippine outsourcing.
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203 articles in AI in Outsourcing · Page 13 of 21
BPOAI Feature / Government & AI Policy
Philippines AI Strategy: What BPO Must Know
The Philippines approved its National AI Strategy in 2025, shaping policy for BPO companies, workers, and AI vendors through 2028.
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AI Vendors & ToolsWhat AI call center software works best in 2026?
Ten AI call center platforms, including Nextiva, Five9, and Genesys, are helping BPO companies automate routing, boost agent performance, and cut costs in 2026.
Philippine BPO IndustryPhilippine BPO Shifts to Value-Based, AI-Driven Services
The Philippine BPO industry is moving from low-cost labor to high-value AI-augmented services, targeting $42 billion in revenue and 1.97 million jobs by 2026.
Government & AI PolicyIs the Philippine BPO Industry Ready for AI Disruption?
Kearney warns AI could make 100,000 Philippine BPO jobs obsolete, urging the government to diversify the economy beyond call centers and outsourcing.
AI Vendors & ToolsAI Agent Platforms Are Rewriting the BPO Playbook: Inside LYRIQ's AgentConnect Approach
AI agent platforms like LYRIQ's AgentConnect are moving Philippine BPOs from chatbot pilots to managed AI workforces, automating QA, after-hours support, and back-office work while human teams keep the client relationship.
AI Vendors & ToolsAI Call Center Software: Top 10 Picks for 2026
From predictive dialing to sentiment analysis, these 10 AI call center platforms are reshaping how BPO companies manage agents and serve customers in 2026.
Government & AI PolicyPhilippines AI Policy: Gov Funding & Digital Roadmap
The Philippine government is backing AI growth with key funding programs and digital initiatives that directly shape the future of BPO services in the country.
Government & AI PolicyAre Philippine BPOs Spending Enough on AI Upskilling?
Philippine BPO companies are investing $25 million annually in AI upskilling, aiming to protect the sector's 8% GDP share against rising global competition.
Government & AI PolicyPhilippine BPO Jobs Fall as AI Reshapes the Industry
The Philippine BPO industry has cut its 2028 jobs forecast to 2.14 million, down from 2.5 million, as AI automation reshapes outsourcing demand.
AI Vendors & ToolsAI Call Center Software: Top 10 Tools for 2026
A roundup of 10 AI call center software platforms BPO companies should know in 2026, from predictive dialing to real-time sentiment analysis.