You Will:
- Follow outbound contact schedule to reach targeted potential customers identified through prospecting
- Assess and prioritize leads from sales, trials, partners and other sources
- Qualify the BANT (budget, authority, need and timeline) of leads
- Help Sales and Marketing reach Market Development related goals
- Help identify the best solutions for customers and how to implement those solutions
- Foster trust between customers and clients
- Reach mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
You have:
- 2+ years of experience working in a customer service or sales capacity
- Prior success in achievement of personal and team sales quota/goals
- Experience in high-volume calling
- Experience learning new technology and data
- Problem solving skills
- Experience learning new technology
- Prior knowledge of MS Office programs
- Experience working with Salesforce.com or similar CRM
- Experience or willingness to work from home