You Will
- Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues
- Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
- Evaluate the client's customer needs and propose potential solutions Serve as a single point of contact for the client customer and may coordinate the work of client service teams
- Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
- Manage external competitive pressures and effectively handle objections Work with multiple stakeholders, building effective relationships with decision-makers at all levels
- Responsible for managing sales territory and achieving monthly quotas
- Negotiate skillfully in tough situations Identify risk and barriers to success; develop contingency plans when necessary
- Identify opportunities for additional product or service sales Use data to help influence buying/renewal process
You Have:
- 4-5 years working in an account management environment
- Experience working with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPoint
- Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships
- Proven track record of success in sales or account management
- Passion for exceptional customer experience and sales
- Aptitude to learn and optimize new technology and data
- Problem-solving skills Excellent verbal and written communication skills
- Demonstrated ability to prioritize and multi-task in a time-sensitive environment
- Execute high level of independent judgement and critical thinking
- Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short-and long-term consequences
- Professional and polished demeanor
- Experience in high volume calling preferred