Job Summary:
Responsibilities:
- Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
- Resolve credit inquiries on new accounts;
- Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
- Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
- Comply with over-all call quality standards;
- Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.
Skills Requirements:
- Excellent English Verbal and written Communication Skills
- Ability and willingness to recognize, deliver on card service sales opportunities
- Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
- Must have knowledge on basic Computers skills.
- Professional Phone etiquettes and ability to work with a Team
- Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers
- Must have knowledge on basic Computers skills.
Education Requirements:
- Must be able to finish at least 2 years in college
Physical Requirements:
- Should have good, wired internet connection of at least 30MBPS.
- Amenable to work from Home with a conducive workspace.
- Amenable to work onsite in Cebu.
- Amenable to work in a hybrid set-up.