About The Role:
The Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Key Responsibilities:
- Outbound calls regarding status updates, offering quotations, service questions and general client concerns.
- Maintaining a shared email; able to effectively communicate with business associates and customers.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Resolve Patient or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Update patient information in the database during and after each call
- Answer inbound patient calls
- Book Patient appointments
- Follow up with patient concerns
- Coordinate with Onshore team regarding patient concerns
Skills And Qualifications:
Educational background required / desired:
- Bachelor's Degree or College undergrad, or any related field.
- Or equivalent work experience
Work experience required / desired:
- Customer Service (Required)
Years of experience required / desired:
- 3 to 4 years
Communications skills required / desired:
- 9/10
MS Office applications proficiency required / desired:
- Good
Other qualifications:
- Excellent English communication skills (written and verbal)
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, manage time effectively
- Customer orientation and ability to adapt/respond to different types of character
- Familiar with CRM systems and practices