ABOUT THE ROLE
The primary role of the Billing Support is to generate invoices from completed service events and create new service events upon customer request. A professional and friendly image is to be conveyed always. Excellent administration service is to be applied with each task.
KEY RESPONSIBILITIES
- Manage and apply credit memos for customers.
- Processing and closing job tickets (i.e., invoicing).
- Complete all invoicing for jobs completed the prior day.
- Email invoices to customers.
- Enter invoices into various portal platforms.
- Communicate with customers regarding monthly Past Due statements.
- Facilitate billing transactions and ensure the client files are updated with payments or credits (i.e., collecting COE payments, entering checks/credit card payments/ACH payments).
- Handle billing inquiries from customers.
- Review account records to discover and raise any outstanding debts or other inconsistencies in customer accounts.
- Communicate with customers regarding any invoice/payment discrepancies.
- Send all XOIs to customers.
- Audit Cod, Final Review Queue.
- Capex Purchase orders and invoices.
SKILLS AND QUALIFICATIONS
Educational background required / desired:
- At least 1 year of College/preferably accounting related course.
Work experience required / desired:
- Data Entry and background in reading invoices/preferably accounting related role.
Years of experience required / desired:
- 1+ years' experience in Billing.
Communications skills (English Proficiency) required / desired:
- Excellent (at least 8/10)*
MS Office applications proficiency required / desired:
- Excellent (at least 8/10)*
Other qualifications:
- Exceptional accuracy and attention to detail
- Excellent mathematical aptitude
- Proficient in MS Office Suite
- Excellent telephone etiquette customer service skills
- Ability to multi-task and prioritize with organizational and time management skills
- Able to work on weekend shifts