Visaya Healthcare Information Management Corporation

Visaya Healthcare Information Management Corporation is a Philippines-based outsourcing specialist serving the U. S. Healthcare market. Provider offices and health plans that need disciplined, compliance-ready support for HEDIS measurement and medical records retrieval come to Visaya HIM for the kind of clinical precision that general BPO providers cannot offer. Operating out of Makati City, the company fills a specific gap in healthcare back-office outsourcing where accuracy, confidentiality, and regulatory alignment are non-negotiable. The company's primary focus is HEDIS abstraction, the process by which clinical data is identified and extracted from medical records to support quality reporting under the National Committee for Quality Assurance (NCQA) framework. Visaya HIM's staff includes registered nurses and other trained medical practitioners who understand how to navigate clinical documentation and apply HEDIS measure criteria correctly. This is not a process that benefits from general data entry staff. The clinical background of the team is what allows them to move through records with the accuracy that NCQA standards demand. Medical records retrieval is the other core service. Visaya HIM works with both national and regional payers, coordinating with provider sites to obtain the records needed for audits, quality reviews, and compliance submissions. For health plans managing large volumes of chart requests across multiple provider networks, having an experienced retrieval partner reduces the administrative burden and helps keep HEDIS season timelines on track. HIPAA compliance is not a checkbox at Visaya HIM. The organization is audited annually and maintains strict protocols for handling protected health information throughout every stage of the retrieval and abstraction process. That level of rigor is embedded in how the team is trained and how workflows are structured, which gives payer clients and provider offices confidence when sensitive records are involved. For healthcare organizations looking to strengthen their HEDIS outcomes or offload the operational demands of medical records retrieval, Visaya HIM welcomes inquiries about project scope, timing, and how their clinical outsourcing team can support your next measurement cycle.