Traver Connect

Traver Connect is a BPO company USA-based in Richardson, TX, built specifically to help automotive dealerships stop losing revenue to missed calls and unworked leads. With more than 30 years of experience in the automotive BDC industry, the company delivers a proven outsourcing process that converts phone inquiries into booked appointments, retains service customers, and produces measurable returns. The core idea is straightforward: every call and every lead is a revenue opportunity, and most dealerships are leaving a significant share of those on the table. The company's primary outsourcing services center on Sales BDC and Service BDC operations. The Sales BDC pairs trained appointment coordinators with AI-powered texting through their proprietary BDC Assist platform to engage leads around the clock, every day of the year. A 45-day follow-up sequence works through cold leads, and clients typically see up to four times more live conversations than they generate handling calls in-house. Appointment conversion rates run between 60 and 80 percent. On the service side, the BDC focuses on retention, booking appointments and sending reminders. The company cites a pointed number: just three missed calls per day adds up to roughly $279,000 in lost annual revenue, and 70 percent of service customers who don't receive a follow-up reminder won't return within 12 months. Traver Connect serves automotive dealerships exclusively, with particular depth in franchise dealer groups. The company holds GM-approved IMR Turnkey Vendor status for sales, service, and parts, which allows GM dealers to apply existing digital marketing budgets directly toward Traver Connect programs. Beyond call center USA operations, the company also runs a Pickup and Delivery program that provides vehicle valet service, with clients rating it an average of 9 points higher on customer satisfaction than standard drop-off visits. A Learning and Development practice rounds out the offering, providing staff training on customer engagement and closing techniques. Operationally, the Cover and Respond service extends a dealership's phone coverage to more than 90 hours per week, and agents respond to website form submissions within 60 seconds. Speed and coverage consistency are the variables most dealerships struggle with, and the company's model is built around closing both gaps. The AI-ready BPO infrastructure behind BDC Assist handles text-based lead engagement automatically while live agents manage the conversations that require a human. Dealerships looking for an outsourcing partner with deep automotive expertise can request a free BDC performance assessment. Traver Connect reviews existing metrics, identifies missed opportunities, and shows exactly where appointment volume and retention can improve, all in a single conversation.