Telephone BDC

Telephone BDC, operating online as Service BDC, is a call center USA provider based in Lexington, Kentucky. The company works with automotive service departments and has one stated goal: grow your service revenue while increasing customer satisfaction. For dealers who want to outsource the phone work that keeps a service drive full, it offers a focused alternative to building and staffing an in-house business development center. The service is priced on a published scale tied to your total average monthly repair orders. Stores writing fewer than 300 ROs a month pay an average of $2,710 per month. From there the bands step up in small increments: 300 to 449 ROs averages $3,100, 450 to 599 averages $3,620, and 600 to 749 averages $4,270. Mid-volume stores in the 750 to 900 range average $4,920, while 901 to 1,100 averages $5,570 and 1,101 to 1,250 averages $5,960. High-volume departments continue up the ladder through 2,000 to 2,149 ROs at an average of $8,300 per month. Anything above 2,150 ROs is quoted individually. This transparency is unusual in the outsourcing market and lets a service manager estimate the cost of a dedicated phone team before a single conversation takes place. The client base is automotive. The pricing model, built entirely around repair order volume, points squarely at franchised and independent dealership service departments that need consistent customer support on the phone without pulling advisors away from the drive. Whether a store is a single rooftop or a larger operation, the published tiers scale to match the work. As a US-based BPO company USA buyers can reach directly, Telephone BDC keeps the engagement simple. Pricing is on the site, the scope is the service department, and the measure of success is service revenue and customer satisfaction. For dealers evaluating a call center or AI-ready BPO partner for their service lane, the next step is straightforward. Find your RO band on the pricing table, then call or email Service BDC for a quote and a conversation about your store.