TransPerfect

TransPerfect Connect is the contact center and language services division of TransPerfect, founded in 1992 and headquartered in Tempe, Arizona. US companies use it as a single BPO company USA source for customer support across more than 200 languages, without needing to staff or manage those language capabilities in house. The combination of outsourced call center operations and professional interpretation services is what distinguishes the offering from a standard contact center provider. The core service is contact center outsourcing. Agents are trained on each client's brand, work to documented processes, and are managed against performance data that allows staffing and call handling to adjust as volumes shift. Alongside the call center USA work, TransPerfect Connect provides over-the-phone interpretation (OPI), video remote interpretation (VRI), and multilingual email and chat support. Interpreters are screened for subject-matter expertise, so a healthcare or financial services conversation is handled by someone who already understands the terminology and what is at stake. Five industries are served directly. E-commerce and retail clients use the platform for first-contact resolution and customer satisfaction. Telecom and media companies add or scale call center capacity on demand. Healthcare organizations get support built around clinical language and compliance considerations. As a GSA-approved vendor, TransPerfect Connect also serves government agencies at the federal and local level. Banking and finance clients cite regulatory adherence, risk management, and security as the primary reasons they rely on the service. The operational numbers are specific and published. More than 75 million conversations have been handled to date. Clients report a 15 to 20 percent increase in customer experience and voice of the customer scores. Cumulative client savings sit at $50 million, and more than 2,000 of America's leading financial, insurance, and healthcare companies use the platform. Coverage runs 24/7 with a global footprint, and real-time analytics come standard in every engagement. For any organization building an AI-ready BPO program where data and automation need to sit alongside human agents, that reporting infrastructure is a practical advantage. Client testimonials point directly to attendance and performance reporting as what allows them to act before service levels slip. For US companies considering outsourcing of customer support, interpretation, or multilingual back office communication, TransPerfect Connect brings more than 30 years of language services experience to the contact center operation. Reach out through their website to discuss your volumes, languages, and hours, or request a quote built around your specific customer base.