Tel-Com

Tel-Com is a live answering service that puts a real person on the line every time your phone rings, day or night. For small businesses, professionals and service providers, that means fewer lost callers and fewer interruptions to the work you are trying to finish. It is a practical piece of customer support outsourcing, run from an office in Reno, Nevada. The core service is a 24-hour live operator answer. Operators take messages, give callers the information you want them to have, and can connect the caller to you when you are free. Messages reach you by text or email, so you can batch your callbacks instead of dropping everything. Tel-Com also offers automated customer assistance with an operator option, text with reply confirmation, and HIPAA compliant secure texting. It also screens out robocalls so they do not reach you. Tel-Com has been answering phones since 1985 and says it has served thousands of clients, both local and across the country. The client base is described as a wide range of industries, professionals, service providers and entrepreneurs. The site does not name specific sectors, so the best way to see whether your business fits is to ask. What sets the company apart is its approach. Each client works with an advocate who learns the business and its goals first, then recommends a program with the right features. Tel-Com says it hand-picks the businesses it works with and reports a 99% retention rate. It is also upfront that an answering service is not right for everyone, and will say so if your business is a poor match. The company is family run, still led by the second generation of the founding family, and the office is a single-floor, ground-level space in Reno. If you want a call center USA option that treats your callers like your own, get in touch with Tel-Com to talk through your needs and request a quote.