Sooner Answer Service

Sooner Answer Service is a telephone answering service in Edmond, Oklahoma, built around people who need every call handled properly. Doctors' offices, home health agencies and hospices use it to keep patients and families connected to a live voice, and other Oklahoma businesses rely on it for the same reason. The company works as a call center USA buyers can use for answering service needs. Calls are handled on a Startel Call Management Center phone system with fully redundant servers, running over fiber optic phone lines. The Edmond Call Center was built from the ground up as a call center, so the infrastructure was designed for this work rather than adapted to it. A 100 kw natural gas generator starts automatically if power is lost, which matters when the caller is a patient trying to reach a physician. Sooner Answer Service grew out of a real need. Founder Patricia Risley worked for answering services and was approached by a group of physicians who said they only received good service when she was working. They offered to help her start her own service, and the company was formed. Her son, owner Matthew Lamb, has run it since, building the client base from a few physicians to hundreds of medical offices. It also serves many home health and hospice accounts and a range of other Oklahoma businesses. For practices weighing outsourcing of after-hours and daytime calls, this is a customer support option with a long track record in healthcare communication. It is a local, owner-led business rather than a large BPO company USA wide, and that shows in how the story began: one family, one group of physicians, and a promise of dependable phone service. If your office needs a dependable answering service in Oklahoma, get in touch with Sooner Answer Service to discuss your call volume and request a quote.