Taskforce

Taskforce is a BPO company USA businesses can engage with directly, including face-to-face meetings with the leadership team in Knoxville, Tennessee. Founded in 2015 by a family with deep roots on both sides of the Atlantic, the company has grown to more than 3,500 employees, more than 300 clients and 11 offices across the United States, Macedonia and Croatia. Every client is assigned a named, dedicated resource rather than a rotating pool, which keeps communication direct, accountability clear and issue resolution fast. The service lines cover back office and operational work across five core verticals. For healthcare clients, Taskforce handles medical billing, coding support and practice administration. The insurance practice takes on policy back office work and claims processing for brokerages and carriers. Logistics clients use Taskforce for documentation processing and operational coordination. The accounting team covers bookkeeping and financial back office functions. A dedicated customer support group runs inbound and outbound customer care on behalf of client brands. Sitting across all of these is a standalone quality control function that reviews output before it reaches the client, so buyers are not the ones catching errors. Taskforce works primarily with healthcare practices, health technology companies, insurance brokerages, logistics operators and accounting firms. The testimonials on the site come from CEOs and operations leaders at companies like Coastal Eye, Acrisure, Next Level Medical and Madaket, most of whom have expanded their scope of work over time. A consistent theme in what clients describe is how much effort the team puts into learning each client's own processes before taking anything on. The company's American leadership is based in Knoxville. European delivery runs from Bitola, Macedonia and Samobor, Croatia, a setup that creates a solid time zone overlap with US working hours. Staff are college-educated professionals with strong English fluency and little to no accent. Data security runs on VPN access, encrypted communication, limited system permissions and signed NDAs, all backed by SOC 2 certification and HIPAA compliance. Quality is maintained through client-specific SOPs, dedicated team leads, ongoing training and regular performance reviews. On the technology side, Taskforce is actively partnering with AI and automation providers to speed up routine tasks, shorten turnaround times and support processing and quality control, while keeping people responsible for judgment calls. If your business needs outsourcing support in healthcare, insurance, logistics, accounting or customer care, Taskforce invites you to request a quote or schedule a meeting at the Knoxville office.