Serenity Billing and Provider Solutions LLC

Small and mid-sized clinics often lose revenue to billing errors, delayed claims, and the hidden cost of managing billing in-house. Serenity Billing and Provider Solutions, LLC, based in Knoxville, Tennessee, was built specifically to fix that. As a HIPAA-compliant, woman-owned medical billing and back-office outsourcing firm, Serenity gives independent practices the kind of revenue cycle support that used to be reserved for large health systems. The core service offering covers the full billing and administrative cycle: medical billing, insurance credentialing, payer contracting, clinical staff training, and practice management. What separates Serenity from a standard outsourcing arrangement is its hybrid model. All billing stays centralized in the clinic's own software and clearinghouse. Every insurance and patient payment routes directly to the practice's accounts. Clients keep full access to their billing records, understand their own revenue cycle, and are never left dependent on an outside agency to run their business. Most billing and administrative packages run on 30-day contract terms, making it straightforward to add services, reduce scope, or change direction without long-term commitment. Serenity's clients are primarily independent practices and small group providers: chiropractic offices, primary care clinics, physical therapy providers, and similar outpatient settings. These are exactly the practices that tend to get underserved by larger billing companies focused on hospital systems. The firm was created with this gap in mind, offering pricing and service structures that are genuinely accessible to smaller operations. Founder Jamie Padgett holds an AAPC Certified Professional Coder credential and brings 14 years of direct clinical and administrative experience across physical therapy, rural primary care, and chiropractic settings. She serves as the primary point of contact for every client and provides ongoing coding and billing feedback, including flagging denied codes, non-covered services, and policy changes that affect the practice's bottom line. Serenity also hosts medical billing and coding externs from Arizona College several times a year, each of whom completes a signed BAA and works under close supervision, supporting tasks like EOB posting, patient demographics, and portal access setup. If your practice is spending too much time chasing claims or not enough time understanding where your revenue actually goes, Serenity Billing and Provider Solutions is worth a conversation. A free consultation is available directly on the website.